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iOS ABM device shows 'The configuration could not be downloaded' error during provisioning
  • Esper Support
  • Edited
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App appears missing from device but is installed as a web app: verify app type before further investigation
  • Esper Support
  • Edited
0 votes 0 comments
False 'devices below minimum Esper Agent version' warning despite compliant device list
  • Esper Support
  • Edited
0 votes 0 comments
Device removal from console doesn't trigger factory reset or wipe on-device: manually reset the device and re-provision
  • Esper Support
  • Edited
0 votes 0 comments
Headless service APK stuck in stopped state after install: use Launch API or Blueprint "Launch on Start" to trigger initial launch
  • Esper Support
  • Edited
0 votes 0 comments
Wi-Fi settings blocked on enrolled devices: disable `disableWifiMode` Esper Agent param in Blueprint Advanced Android Settings
  • Esper Support
  • Edited
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Provisioning stuck at Step 1 of 3: Reset device and collect Esper Agent logs to identify policy or connectivity block
  • Esper Support
  • Edited
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Kiosk app does not auto-launch on power-on: set app install type to "Always Apply" in Blueprint
  • Esper Support
  • Edited
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Wi-Fi inaccessible on offline Esper-managed device: use Esper Settings or Hidden Dock to regain access and factory reset
  • Esper Support
  • Edited
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App Management group dropdown shows limited results: use the search bar to find all available apps
  • Esper Support
  • Edited
0 votes 0 comments
Remote Viewer session stuck in "starting session" state and fails with `Remote viewer disconnected` error
  • Esper Support
  • Edited
0 votes 0 comments
TOTR app authentication fails after Esper provisioning: extract QR config data
  • Esper Support
  • Edited
0 votes 0 comments
Play Store app install fails with "Google Play install command failed to update the policy": AFW account
  • Esper Support
  • Edited
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Device appearing to "vanish" from console: confirm visibility before further investigation
  • Esper Support
  • Edited
0 votes 0 comments
Esper Agent crash during provisioning on Android tablets
  • Esper Support
  • Edited
0 votes 0 comments
ABM sync fails — fix device count mismatch or wrong MDM token
  • Esper Support
  • Edited
0 votes 0 comments
Play Store app install during provisioning causes device to stall: change install timing to post-provisioning
  • Esper Support
  • Edited
0 votes 0 comments
Scoped API keys via RBAC: workaround for read-only permissions
  • Esper Support
  • Edited
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Tenant (Environment) Name Cannot Be Renamed — New Tenant Required
  • Esper Support
  • Edited
0 votes 0 comments
Supervisor Plugin availability for OEM devices: request, sign, and upload process
  • Esper Support
  • Edited
0 votes 0 comments
Dual-SIM APN settings not applying — configure via Blueprint JSON
  • Esper Support
  • Edited
0 votes 0 comments
iOS devices stuck in Drift: invalid MDM profiles causing Converge failure on Blueprint apply
  • Esper Support
  • Edited
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Bulk converge command stuck in queue with Strict App Synchronization: APK download fails
  • Esper Support
  • Edited
0 votes 0 comments
Remote Control tap/input stops working after blueprint change — restore via accessibility toggle
  • Esper Support
  • Edited
0 votes 0 comments
Auto-open app closes and doesn't relaunch after agent update in multi-app mode
  • Esper Support
  • Edited
0 votes 0 comments
Device telemetry API: only latest event available — historical and range queries not supported
  • Esper Support
  • Edited
0 votes 0 comments
"Failed to retrieve configuration" during DEP/ASM enrollment after wipe and restore
  • Esper Support
  • Edited
0 votes 0 comments
Device ownership transfer between tenants requires removal and re-provisioning
  • Esper Support
  • Edited
0 votes 0 comments
Disabling UWB (Ultra-Wideband) on managed Android devices: available approaches and limitations
  • Esper Support
  • Edited
0 votes 0 comments
Location tracking on managed devices: periodic snapshots and API polling
  • Esper Support
  • Edited
0 votes 0 comments

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