Best Practices

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Structured guides, how-to articles, and technical runbooks curated by the Esper team. Based on real resolved support cases.

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Battery Power Source and Status fields in Esper Console: what they mean and how to check charging state
  • Esper Support
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Configure a custom NTP server via Blueprint Advanced Android Settings JSON
  • Esper Support
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Device unexpectedly switches from Multi App mode to Kiosk mode after provisioning
  • Esper Support
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Captured logs: log lines truncated at maximum length — split long messages in app code or use external logging service
  • Esper Support
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Kiosk Mode Deployment: Device-Specific Config Values, Navigation Lockdown, Wi-Fi Changes, and Scheduled Reboots
  • Esper Support
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Blueprint linked to Group not pushing to existing devices: manually reassign or re-add device to trigger convergence
  • Esper Support
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Samsung Notes / Samsung Keyboard security escape path: disabled OEM apps accessible via kiosk bypass on Android (investigation pending)
  • Esper Support
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App Update Shows Success in Event Log but APK Not Installed — Verify Version Code
  • Esper Support
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Kiosk Mode Device Shows Native Lock Screen on Startup — Factory Reset Recovery
  • Esper Support
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Remote Control Unavailable Despite Accessibility Service Enabled — Disable/Re-Enable Service
  • Esper Support
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"No Internet" Screen Only Appears During Provisioning — Reconnect to Wi-Fi After Setup
  • Esper Support
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Apps not appearing or applying correctly — add and assign apps in Esper
  • Esper Support
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Lost console access with managed devices still enrolled: recover account or factory reset to remove MDM
  • Esper Support
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Deploy apps and manage provisioned devices remotely — Esper setup guide
  • Esper Support
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App install/update failing on group devices: downgrade attempt + firewall blocking Esper endpoints
  • Esper Support
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Ensuring devices auto-update to the latest app version after extended offline periods
  • Esper Support
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Wi-Fi Off setting delays 2–3 hours and requires multiple reboots post-provisioning: expected remote config sync behavior
  • Esper Support
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Device shows "Template Provisioning" — migrate to Blueprints
  • Esper Support
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Navigation bar reappears in Kiosk mode after screen wake — how to fix
  • Esper Support
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Remote Viewer loses touch input after third-party Accessibility service is enabled
  • Esper Support
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Devices appear missing in Devices & Groups after removal action
  • Esper Support
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Bulk app update across all devices: use Group App Management, Pipelines, or Blueprints
  • Esper Support
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Assigning devices to a group without changing their Blueprint
  • Esper Support
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Geofence actions not triggering on boundary cross
  • Esper Support
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Device retains old name and apps after wipe — fix Blueprint and wipe flags
  • Esper Support
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App not removed from devices — uninstall using Groups or Pipelines
  • Esper Support
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Remote Viewer unavailable on device: deploy Signed Supervisor Plugin to enable remote access
  • Esper Support
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Kiosk screen orientation not applying consistently — configure in Blueprint
  • Esper Support
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Blueprint "Allow Wi-Fi = Disabled" re-enables Wi-Fi after 10 seconds when no alternative network is present: apply backend remote configuration to override safety mechanism
  • Esper Support
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Mobile number not reported for devices using OPTUS SIM cards: carrier-dependent SIM data availability
  • Esper Support
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