Best Practices

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Structured guides, how-to articles, and technical runbooks curated by the Esper team. Based on real resolved support cases.

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OS updates not applying automatically on enrolled devices: understand OEM-controlled update behavior and verify Blueprint OS policy
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Device date/time locked and incorrect after power-off: adjust via Esper Settings app or User Admin Mode without modifying the fleet Blueprint
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Esper Settings hidden dock unreachable or Date & Time greyed out — Blueprint fix
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Factory reset a locked-down Esper-provisioned device with no internet connectivity
  • Esper Support
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Google Play Store prompts sign-in despite Managed Google Play enabled in Blueprint
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Device persists in Esper Console and re-enrolls after factory reset: verify Zero-Touch / KME / ABM enrollment and use correct removal flow
  • Esper Support
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Windows App version not selectable in Blueprint: configure Verification Criteria on the EXE application
  • Esper Support
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IMEI and model number fields missing for iOS devices: enable IMEI column in device list view and use "Sync iOS device info"
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iOS ADE enrollment skipped after ABM assignment: device bypasses Remote Management screen during setup
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Remote file download from Esper Content Management shows progress message but no file downloads
  • Esper Support
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Advanced View export includes full device list, not selected devices: filter to narrow results
  • Esper Support
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Devices removed via Esper Console still appear in reports: device shows "disabled" state but Esper agent may persist on hardware
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VPP app version not updating in Esper Console: manually trigger install to force latest version to devices
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Dynamic placeholders in Web App webappURL config — how to use and enable
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Esper portal login times out for all users: account suspension due to overdue invoice
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Blocking specific app components/activities: use managed configurations if supported by the app
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BLE pairing dialogs auto-dismissed on managed Samsung devices and Kiosk Mode offline lock issues
  • Esper Support
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Esper Android version support policy: backward compatibility scope and end-of-support timeline
  • Esper Support
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Device locked on "Powered by Esper" screen after provisioning: configure Blueprint to enable Android Settings and native launcher access
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Pop-up prompting re-entry of lot number during print: Caused by patrol app, not Esper
  • Esper Support
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iPad shows "configuration could not be downloaded" during provisioning — register serial number first
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Dark mode enabled on device with no Esper control: disable via Android Settings directly
  • Esper Support
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Configuring Dual-SIM APN Settings via Blueprint JSON on Esper-Managed Devices
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UWB disabled on managed devices — methods by Android version
  • Esper Support
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USB host permission denied after re-enumeration on Android 13 kiosk: platform behavior and workarounds
  • Esper Support
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Kiosk mode not working — connect Managed Google Play and lock device to Chrome
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Esper Agent software update scheduling: not supported, use Deploy in Pipeline workaround
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Pushing OTA ZIP updates to Zebra Android devices via Esper Content Management
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Cannot delete devices from Esper Console — permissions and device state
  • Esper Support
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Enabling Esper Remote Control Without Modifying Existing Blueprint: Supervisor Plugin Method
  • Esper Support
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