Help & Troubleshooting

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Ask questions, report issues, and find solutions. Mark the best answer as Solved — it helps the next person with the same problem. Include your Android version, device model, and exact error message.

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App missing from Esper Console Play Store search — Google indexing delay
  • Esper Support
  • Edited
0 votes 0 comments
Blueprint provisioning skips Android System WebView on Sunmi V2: manual installation steps
  • Esper Support
  • Edited
0 votes 0 comments
Bulk device deletion from Esper Console: filtering inactive devices and reprovisioning workflow
  • Esper Support
  • Edited
0 votes 0 comments
persist.sys.yfcamerarotation cannot be set via Blueprint Custom Commands — use factory provisioning or custom OEM firmware instead
  • Esper Support
  • Edited
0 votes 0 comments
Apple Pay card addition blocked on managed work devices: platform limitation of Managed Apple Accounts
  • Esper Support
  • Edited
0 votes 0 comments
Android Settings icon appears twice on home screen after Blueprint update: remove duplicate Settings package reference
  • Esper Support
  • Edited
0 votes 0 comments
Provisioning stuck on "Awaiting installation of 1 app from Google Play": resolve by adjusting Launch on Start and installation timing settings
  • Esper Support
  • Edited
0 votes 0 comments
iOS location tracking limited to Lost Mode — continuous geofencing not supported on iOS
  • Esper Support
  • Edited
0 votes 0 comments
Chrome missing from app list on some devices despite identical blueprint assignment
  • Esper Support
  • Edited
0 votes 0 comments
Remote Viewer disconnects immediately with "The connection has been disconnected from the device": network and permission troubleshooting steps
  • Esper Support
  • Edited
0 votes 0 comments
Device stuck on Esper Deployment screen after removal from console: tap logo to trigger recovery menu
  • Esper Support
  • Edited
0 votes 0 comments
APK upload shows old version / duplicate entry in app list: verify Version Code and Version Name in AndroidManifest.xml before re-uploading
  • Esper Support
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0 votes 0 comments
"Display Over Other Apps" and Battery Optimization permissions cannot be set via Esper Blueprint — must be handled at app or device level
  • Esper Support
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0 votes 0 comments
Seamless Provisioning not triggering on first boot — firmware missing Esper Agent
  • Esper Support
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0 votes 0 comments
Physical volume buttons cannot be blocked: hiding Sound in Esper Settings is insufficient to prevent volume adjustment
  • Esper Support
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0 votes 0 comments
OS update stuck on "update paused": verify Blueprint System Update Policy and collect device screenshot/logs to isolate cause
  • Esper Support
  • Edited
0 votes 0 comments
Device stuck in "Wipe in Progress" after remote factory reset: perform manual factory reset to clear retained Device Owner
  • Esper Support
  • Edited
0 votes 0 comments
Blueprint convergence stalls at Managed Google Play app installation — EMM re-registration resolves on some devices
  • Esper Support
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0 votes 0 comments
Esper login: user cannot identify username or retrieve password — guide user to invitation email and tenant admin
  • Esper Support
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0 votes 0 comments
Device stuck in "Wipe in Progress" after factory reset attempt from Blueprint Drift state
  • Esper Support
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0 votes 0 comments
Default camera selection (front vs. rear) cannot be forced via Esper on Samsung devices — workaround is user habit training
  • Esper Support
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Wi-Fi user control blocked by Blueprint + app permissions locked by admin after blueprint change: resolve via Blueprint Wi-Fi mode and app permission reconfiguration
  • Esper Support
  • Edited
0 votes 0 comments
Device missing from Esper Console after removal: how removal works and how to reprovision
  • Esper Support
  • Edited
0 votes 0 comments
Wi-Fi networks not showing in Esper Settings: enable Location in Device Hardware Settings on console
  • Esper Support
  • Edited
0 votes 0 comments
Third-party MDM enrollment lock: device owner cannot remove Esper management without enrolling organization's authorization
  • Esper Support
  • Edited
0 votes 0 comments
Device stuck in boot loop attempting to launch NX app after switching to Multi-App mode
  • Esper Support
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0 votes 0 comments
Chrome app appears hidden after provisioning despite Blueprint set to Show: intermittent Google Play initialization failure during provisioning
  • Esper Support
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0 votes 0 comments
Locked-out user cannot access Esper account — factory reset devices via Esper Settings app or Hidden Dock to release MDM enrollment
  • Esper Support
  • Edited
0 votes 0 comments
Device stuck in Esper Agent view after Remove Only — factory reset via Hidden Dock
  • Esper Support
  • Edited
0 votes 0 comments
Wi-Fi blocked after device reactivation from removed state: reprovision to restore connectivity and policy
  • Esper Support
  • Edited
0 votes 0 comments

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