Help & Troubleshooting

New post

Ask questions, report issues, and find solutions. Mark the best answer as Solved — it helps the next person with the same problem. Include your Android version, device model, and exact error message.

All Planned Not planned Completed Answered No status Newest post Recent activity Votes Comments
Google Wallet / Apple Wallet card addition blocked on managed devices: platform-level restriction, no Esper override available
  • Esper Support
  • Edited
0 votes 0 comments
Factory reset blocked on Esper-managed device after account offboarding: use Hidden Dock to access
  • Esper Support
  • Edited
0 votes 0 comments
Failed Pushing Device Details error during Seamless enrollment: factory reset via Esper logo tap
  • Esper Support
  • Edited
0 votes 0 comments
Google Play Store missing post-provisioning on rk3576_u devices
  • Esper Support
  • Edited
0 votes 0 comments
Status bar expansion cannot be re-enabled on Samsung Knox-managed devices: alternative approach
  • Esper Support
  • Edited
0 votes 0 comments
Blueprint inheritance not supported: manage cloned Blueprints as independent copies
  • Esper Support
  • Edited
0 votes 0 comments
Blueprint convergence delayed with apps stuck in Drift: recover from transient network interruption
  • Esper Support
  • Edited
0 votes 0 comments
Bug report stuck in progress state after timeout: reboot device to reset
  • Esper Support
  • Edited
0 votes 0 comments
Removing duplicate inactive devices when active devices share the same name
  • Esper Support
  • Edited
0 votes 0 comments
Remote Viewer session fails to launch: device is offline — bring device online to restore remote access
  • Esper Support
  • Edited
0 votes 0 comments
Wi-Fi does not auto-reconnect after reboot on All-in-One devices: weak 5 GHz signal causes Android to fail reconnection
  • Esper Support
  • Edited
0 votes 0 comments
Knox Service Plugin KPE Premium license fails with ERROR_INVALID_BINDING or ERROR_INVALID_LICENSE on Esper-managed Samsung devices
  • Esper Support
  • Edited
0 votes 0 comments
Device deletion fails with red toast error for IT-role users while Admin succeeds
  • Esper Support
  • Edited
0 votes 0 comments
SSO Invitation button does not disable existing logins — "Switch to Only SSO" is required to enforce SSO-only access
  • Esper Support
  • Edited
0 votes 0 comments
Device stuck on passcode screen during QR code provisioning: factory reset and Blueprint validation steps
  • Esper Support
  • Edited
0 votes 0 comments
Blueprint convergence fails with Google Play app region/compatibility error: remove or replace region-restricted apps in Blueprint
  • Esper Support
  • Edited
0 votes 0 comments
Blueprint convergence stuck on "Awaiting Installation of app(s) From Google Play": isolate offending Play app, remove from Blueprint, then re-converge
  • Esper Support
  • Edited
0 votes 0 comments
QR Code provisioning stuck on "Step 1" — switch to EMM Token provisioning to recover
  • Esper Support
  • Edited
0 votes 0 comments
DEP token renewal fails with "consumer key mismatch" error: re-download token from the original ABM MDM Server entry
  • Esper Support
  • Edited
0 votes 0 comments
Esper Console login fails after inactivity — reset your password
  • Esper Support
  • Edited
0 votes 0 comments
iOS devices showing as offline in Esper Console with commands stuck in "Queued" state: investigate DEP token validity and re-sync
  • Esper Support
  • Edited
0 votes 0 comments
Blueprint convergence stuck in "Acknowledged" state after group move: add Knox Service Plugin to Preloaded Apps and contact Esper Support
  • Esper Support
  • Edited
0 votes 0 comments
Device provisioning stalls or fails to complete: gathering diagnostic data to unblock investigation
  • Esper Support
  • Edited
0 votes 0 comments
Seamless Provisioning Stalls on "Configuring System" Screen: Remove Applications from Blueprint to Unblock Enrollment
  • Esper Support
  • Edited
0 votes 0 comments
Google Maps widget not displaying in installed app: reprovision device to recover
  • Esper Support
  • Edited
0 votes 0 comments
Managed Google Play app stuck in "Awaiting installation" during Blueprint converge: re-add EMM account
  • Esper Support
  • Edited
0 votes 0 comments
Device stuck in boot loop: restore Esper Agent and Remote Viewer connectivity
  • Esper Support
  • Edited
0 votes 0 comments
Web app fails to launch: enable Chrome browser in Blueprint app state configuration
  • Esper Support
  • Edited
0 votes 0 comments
Google Play install fails with "failed to update the policy": reapply Blueprint or re-enroll device
  • Esper Support
  • Edited
0 votes 0 comments
Esper Agent update causes Blueprint converge to get stuck: resolve race condition
  • Esper Support
  • Edited
0 votes 0 comments

Didn't find what you were looking for?

New post