Help & Troubleshooting

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Ask questions, report issues, and find solutions. Mark the best answer as Solved — it helps the next person with the same problem. Include your Android version, device model, and exact error message.

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Wi-Fi user control blocked by Blueprint + app permissions locked by admin after blueprint change: resolve via Blueprint Wi-Fi mode and app permission reconfiguration
  • Esper Support
  • Edited
0 votes 0 comments
Device missing from Esper Console after removal: how removal works and how to reprovision
  • Esper Support
  • Edited
0 votes 0 comments
Wi-Fi networks not showing in Esper Settings: enable Location in Device Hardware Settings on console
  • Esper Support
  • Edited
0 votes 0 comments
Third-party MDM enrollment lock: device owner cannot remove Esper management without enrolling organization's authorization
  • Esper Support
  • Edited
0 votes 0 comments
Device stuck in boot loop attempting to launch NX app after switching to Multi-App mode
  • Esper Support
  • Edited
0 votes 0 comments
Chrome app appears hidden after provisioning despite Blueprint set to Show: intermittent Google Play initialization failure during provisioning
  • Esper Support
  • Edited
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Locked-out user cannot access Esper account — factory reset devices via Esper Settings app or Hidden Dock to release MDM enrollment
  • Esper Support
  • Edited
0 votes 0 comments
Device stuck in Esper Agent view after Remove Only — factory reset via Hidden Dock
  • Esper Support
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0 votes 0 comments
Wi-Fi blocked after device reactivation from removed state: reprovision to restore connectivity and policy
  • Esper Support
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0 votes 0 comments
Google Wallet / Apple Wallet card addition blocked on managed devices: platform-level restriction, no Esper override available
  • Esper Support
  • Edited
0 votes 0 comments
Factory reset blocked on Esper-managed device after account offboarding: use Hidden Dock to access
  • Esper Support
  • Edited
0 votes 0 comments
Failed Pushing Device Details error during Seamless enrollment: factory reset via Esper logo tap
  • Esper Support
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0 votes 0 comments
Google Play Store missing post-provisioning on rk3576_u devices
  • Esper Support
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0 votes 0 comments
Status bar expansion cannot be re-enabled on Samsung Knox-managed devices: alternative approach
  • Esper Support
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0 votes 0 comments
Blueprint inheritance not supported: manage cloned Blueprints as independent copies
  • Esper Support
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0 votes 0 comments
Blueprint convergence delayed with apps stuck in Drift: recover from transient network interruption
  • Esper Support
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0 votes 0 comments
Bug report stuck in progress state after timeout: reboot device to reset
  • Esper Support
  • Edited
0 votes 0 comments
Removing duplicate inactive devices when active devices share the same name
  • Esper Support
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0 votes 0 comments
Remote Viewer session fails to launch: device is offline — bring device online to restore remote access
  • Esper Support
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Wi-Fi does not auto-reconnect after reboot on All-in-One devices: weak 5 GHz signal causes Android to fail reconnection
  • Esper Support
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0 votes 0 comments
Knox Service Plugin KPE Premium license fails with ERROR_INVALID_BINDING or ERROR_INVALID_LICENSE on Esper-managed Samsung devices
  • Esper Support
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0 votes 0 comments
Device deletion fails with red toast error for IT-role users while Admin succeeds
  • Esper Support
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0 votes 0 comments
SSO Invitation button does not disable existing logins — "Switch to Only SSO" is required to enforce SSO-only access
  • Esper Support
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0 votes 0 comments
Device stuck on passcode screen during QR code provisioning: factory reset and Blueprint validation steps
  • Esper Support
  • Edited
0 votes 0 comments
Blueprint convergence fails with Google Play app region/compatibility error: remove or replace region-restricted apps in Blueprint
  • Esper Support
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0 votes 0 comments
Blueprint convergence stuck on "Awaiting Installation of app(s) From Google Play": isolate offending Play app, remove from Blueprint, then re-converge
  • Esper Support
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0 votes 0 comments
QR Code provisioning stuck on "Step 1" — switch to EMM Token provisioning to recover
  • Esper Support
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0 votes 0 comments
DEP token renewal fails with "consumer key mismatch" error: re-download token from the original ABM MDM Server entry
  • Esper Support
  • Edited
0 votes 0 comments
Esper Console login fails after inactivity — reset your password
  • Esper Support
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0 votes 0 comments
iOS devices showing as offline in Esper Console with commands stuck in "Queued" state: investigate DEP token validity and re-sync
  • Esper Support
  • Edited
0 votes 0 comments

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