Community

Search

Show topics Show all posts New post
All Planned Not planned Completed Answered No status Newest post Recent activity Votes Comments
Downloading an app installation report after a bulk app deployment
  • Esper Support
  • Edited
0 votes 0 comments
Settings not functional on current device: Enable Esper Remote Viewer in Android Accessibility
  • Esper Support
  • Edited
0 votes 0 comments
Tenant access blocked after reseller billing change — restore via direct billing
  • Esper Support
  • Edited
0 votes 0 comments
Remote Viewer fails to connect on multiple devices: verify firewall whitelist before escalating
  • Esper Support
  • Edited
0 votes 0 comments
Device Last Seen status stale (>30 min) despite device being online: resolve with agent update
  • Esper Support
  • Edited
0 votes 0 comments
Device monitoring data (battery %, etc.) shows static/incorrect values in Esper Console: firmware-level Android battery API reporting issue
  • Esper Support
  • Edited
0 votes 0 comments
Duplicate user permissions: create user and assign matching role in User Management
  • Esper Support
  • Edited
0 votes 0 comments
User accounts unexpectedly deleted from Esper tenant — investigate and recover
  • Esper Support
  • Edited
0 votes 0 comments
Chrome WebAPK installs bypass app allowlist — block with Managed Configuration
  • Esper Support
  • Edited
0 votes 0 comments
iOS App Update Fails During Convergence When App Is Actively Running: Close App Before Re-converging Blueprint
  • Esper Support
  • Edited
0 votes 0 comments
AFW (afw#esper) provisioning fails with 'Couldn't find the account' after device wipe: re-provision device
  • Esper Support
  • Edited
0 votes 0 comments
Battery Power Source and Status fields in Esper Console: what they mean and how to check charging state
  • Esper Support
  • Edited
0 votes 0 comments
Configure a custom NTP server via Blueprint Advanced Android Settings JSON
  • Esper Support
  • Edited
0 votes 0 comments
Play Store error "This device is not managed by Google Play services": reinitialize AFW managed account via Blueprint toggle
  • Esper Support
  • Edited
0 votes 0 comments
Device unexpectedly switches from Multi App mode to Kiosk mode after provisioning
  • Esper Support
  • Edited
0 votes 0 comments
"Active session already exists" error on Remote Control/Viewer blocks new session: refresh and re-login to recover
  • Esper Support
  • Edited
0 votes 0 comments
CoPilot GPS "This map was not found" error after installation via Blueprint
  • Esper Support
  • Edited
0 votes 0 comments
Captured logs: log lines truncated at maximum length — split long messages in app code or use external logging service
  • Esper Support
  • Edited
0 votes 0 comments
Kiosk Mode Deployment: Device-Specific Config Values, Navigation Lockdown, Wi-Fi Changes, and Scheduled Reboots
  • Esper Support
  • Edited
0 votes 0 comments
Esper Device SDK: Retrieving Device UUID Programmatically vs. Manual Managed Configuration Entry
  • Esper Support
  • Edited
0 votes 0 comments
Blueprint linked to Group not pushing to existing devices: manually reassign or re-add device to trigger convergence
  • Esper Support
  • Edited
0 votes 0 comments
Managed Google Play app installs fail on a single device: factory reset and reprovision to complete EMM enrollment
  • Esper Support
  • Edited
0 votes 0 comments
Samsung Notes / Samsung Keyboard security escape path: disabled OEM apps accessible via kiosk bypass on Android (investigation pending)
  • Esper Support
  • Edited
0 votes 0 comments
iOS Device Stuck in ABM Enrollment Loop — Remove from Esper Console
  • Esper Support
  • Edited
0 votes 0 comments
App Update Shows Success in Event Log but APK Not Installed — Verify Version Code
  • Esper Support
  • Edited
0 votes 0 comments
App install fails with HTTP 403 on specific devices while same APK installs successfully on others
  • Esper Support
  • Edited
0 votes 0 comments
User Invitation Stuck in Pending After Delete-and-Re-Add — Accept via Existing Account
  • Esper Support
  • Edited
0 votes 0 comments
Kiosk Mode Device Shows Native Lock Screen on Startup — Factory Reset Recovery
  • Esper Support
  • Edited
0 votes 0 comments
App Upload Fails in Esper Console — Check Subscription Status and APK Validation
  • Esper Support
  • Edited
0 votes 0 comments
Remote Control Unavailable Despite Accessibility Service Enabled — Disable/Re-Enable Service
  • Esper Support
  • Edited
0 votes 0 comments

Didn't find what you were looking for?

New post