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Policy settings revert every 24 hours — outgoing calls disabled: conflicting provisioning template and compliance policy overriding each other; migrate to Blueprint to resolve
  • Esper Support
  • Edited
0 votes 0 comments
Disable OS software updates on Samsung tablets in Kiosk Mode via Blueprint System Updates
  • Esper Support
  • Edited
0 votes 0 comments
Private DNS (DNS-over-TLS) not configurable via Esper; Static IP DNS is supported
  • Esper Support
  • Edited
0 votes 0 comments
Confluence app shows blank page after login on isolated Android device: update Esper Agent to resolve
  • Esper Support
  • Edited
0 votes 0 comments
Remove Esper management from Android device when console access is unavailable
  • Esper Support
  • Edited
0 votes 0 comments
Secure ADB session expires or fails to connect when ADB duration is set to 1 hour on unattended devices
  • Esper Support
  • Edited
0 votes 0 comments
Offline devices stuck in remove queue: uncheck Factory Reset to force-remove from console
  • Esper Support
  • Edited
0 votes 0 comments
Supervisor Plugin (Remote Plugin) not available for new device model: source from existing tenant and upload manually
  • Esper Support
  • Edited
0 votes 0 comments
Managed Google Play app approval shows wrong app version / approved app not available in Blueprints
  • Esper Support
  • Edited
0 votes 0 comments
enableWifiTethering() silently fails on retail Samsung devices — Supervisor plugin required
  • Esper Support
  • Edited
0 votes 0 comments
Blueprint Converge triggers full uninstall/reinstall of managed apps, wiping local app data
  • Esper Support
  • Edited
0 votes 0 comments
Remote Viewer disconnects at session establishment: check network, firewall, and APN configuration
  • Esper Support
  • Edited
0 votes 0 comments
Software Update Policy "Disable" Not Enforced on Google Pixel 9a (Android 16): Switch to "Postpone Updates" as Workaround
  • Esper Support
  • Edited
0 votes 0 comments
Esper alerting has no native PSA integration: use custom API integration as workaround
  • Esper Support
  • Edited
0 votes 0 comments
Blueprint Converge fails on devices with outdated Esper Agent: update agent to resolve
  • Esper Support
  • Edited
0 votes 0 comments
Esper Agent notifications visible on device — suppress via Blueprint JSON
  • Esper Support
  • Edited
0 votes 0 comments
App update stuck on "Acknowledged" with blue screen after Wi-Fi loss mid-installation
  • Esper Support
  • Edited
0 votes 0 comments
Device Export Shows Duplicate Entries and Incorrect Total Count: Sort by Device Name to Avoid Batch-Order Race Condition
  • Esper Support
  • Edited
0 votes 0 comments
Play Store app installation fails on managed devices: fix missing or corrupt AFW/EMM account, then reset Managed Google Play Services via Blueprint
  • Esper Support
  • Edited
0 votes 0 comments
iPad Provisioning: Web Clips Install Before Preloaded Apps Are Hidden — Workaround Using Custom Home Screen Layout
  • Esper Support
  • Edited
0 votes 0 comments
Esper Accessibility Service Cannot Be Enabled via Esper Settings App on Android 14: Enable Through Android Settings Instead
  • Esper Support
  • Edited
0 votes 0 comments
Blueprint Converge stuck in "Initiated" state: device offline prevents command delivery
  • Esper Support
  • Edited
0 votes 0 comments
Managed app configuration stuck on devices despite no config visible in Blueprint: clear config from Managed Google Play settings
  • Esper Support
  • Edited
0 votes 0 comments
App update via API fails silently: use `versionCode` in INSTALL command instead of separate UNINSTALL + INSTALL sequence
  • Esper Support
  • Edited
0 votes 0 comments
App version not updating on converged devices: version code must increment, not just version name
  • Esper Support
  • Edited
0 votes 0 comments
Devices stuck in drift after Blueprint app update: Managed Google Play enrollment failure requiring reprovisioning
  • Esper Support
  • Edited
0 votes 0 comments
Esper Settings "Switch to Admin Mode" password forgotten or unknown: locate credentials via Esper Settings documentation
  • Esper Support
  • Edited
0 votes 0 comments
Zebra MX XML-based OS conversion (Android 8 → 13 via ZCP) cannot be triggered remotely
  • Esper Support
  • Edited
0 votes 0 comments
Deploy enterprise certificates to devices — Esper API command
  • Esper Support
  • Edited
0 votes 0 comments
QR code enrollment loops on Google Policy Acceptance screen — switch to Blueprint
  • Esper Support
  • Edited
0 votes 0 comments

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