Best Practices

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Structured guides, how-to articles, and technical runbooks curated by the Esper team. Based on real resolved support cases.

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Disabling a system/preloaded app via Blueprint Preloaded App State
  • Esper Support
  • Edited
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Kiosk web display without address bar: use Google Play Web App or Esper WEST App instead of Chrome
  • Esper Support
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0 votes 0 comments
WhatsApp blank white screen on Samsung devices running Esper Launcher: resolve by updating device firmware
  • Esper Support
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Update Priority unavailable for Chrome (preloaded app): re-add as managed Play Store app to unlock setting
  • Esper Support
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0 votes 0 comments
Device automatically exits Kiosk Mode and enters Multi-App Mode: kiosk package cleared during app/package sync
  • Esper Support
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0 votes 0 comments
Wi-Fi re-enables itself after being disabled via Blueprint: expected fallback behavior and backend override option
  • Esper Support
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Devices & Groups list view: column visibility is managed via the Actions menu, not Filters
  • Esper Support
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Web App closes immediately on launch: enable and set up Chrome first
  • Esper Support
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Android OS not updating automatically despite Blueprint set to "Update Automatically": verify and re-publish System Update Policy
  • Esper Support
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Blueprint Capability Gaps: App PIN Lock, Call/SMS Allowlist, and Launcher Switching
  • Esper Support
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Wi-Fi and Power Management Configuration on Samsung Devices: What Esper Supports
  • Esper Support
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Mass Device Offline: Mobile Data Silently Disabled After Blueprint Update
  • Esper Support
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Device Appears Offline/Unprovisioned After Hardware Factory Reset: Re-Provision to Restore Management
  • Esper Support
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Preloaded System Chrome Blocks Web App Launch in Kiosk Mode: Replace with Play Store Version
  • Esper Support
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Wi-Fi Off Setting Delayed 2–3 Hours Post-Provisioning: Expected Sync Behavior Explained
  • Esper Support
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Seamless provisioning not triggering automatic onboarding after device transfer between tenants
  • Esper Support
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APNS Certificate Expiry Warning: Renew Apple Push Notification Service Certificate Before Expiration to Avoid Device Re-enrollment
  • Esper Support
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Navigation bar / home button disappears on Samsung devices upgraded from Android 13 to Android 14
  • Esper Support
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0 votes 0 comments
Migrating a device from Legacy Provisioning Templates to Blueprints 2.0 via "Upgrade Now"
  • Esper Support
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Removing offline/lost devices and deleting an empty group from the Esper Console
  • Esper Support
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Navigation bar reappears in Kiosk mode after screen-off idle period
  • Esper Support
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0 votes 0 comments
Device periodically locks with keyguard/PIN screen on Android 14
  • Esper Support
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Smallest Width DP changes unexpectedly on devices
  • Esper Support
  • Edited
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Frequent automatic logouts from Esper Console when multiple browser tabs are open
  • Esper Support
  • Edited
0 votes 0 comments
App version not updating on device after Blueprint re-converge: increment versionCode in APK
  • Esper Support
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0 votes 0 comments
Disable physical volume buttons on Android devices via Blueprint JSON
  • Esper Support
  • Edited
0 votes 0 comments
Scheduled app swap across all devices using Blueprint update + timed convergence
  • Esper Support
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Managed Google Play Web Apps show persistent browser header in kiosk mode: request Esper Web App container (WEST) via Account Management
  • Esper Support
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0 votes 0 comments
QR code (6-tap) provisioning: step-by-step breakdown of what happens after a device scans the Esper QR code
  • Esper Support
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0 votes 0 comments
Fixed screen orientation not applying on MicroTouch devices — firmware override
  • Esper Support
  • Edited
0 votes 0 comments

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