Help & Troubleshooting

New post

Ask questions, report issues, and find solutions. Mark the best answer as Solved — it helps the next person with the same problem. Include your Android version, device model, and exact error message.

All Planned Not planned Completed Answered No status Newest post Recent activity Votes Comments
Screen orientation change shows "Failed" in event feed despite applying successfully — AppOps permission denial on TES IDC_Series devices
  • Esper Support
  • Edited
0 votes 0 comments
Seamless provisioning fails for all devices with "Failed pushing device Details": self-resolved transient failure
  • Esper Support
  • Edited
0 votes 0 comments
QR Code (6-tap) Provisioning Freezes on Black Esper Screen — Samsung A11: Factory Reset and Re-provision to Recover
  • Esper Support
  • Edited
0 votes 0 comments
Unexplained high mobile data download consumption during overnight hours: collect Esper Agent logs and bug reports for investigation
  • Esper Support
  • Edited
0 votes 0 comments
Vague "cannot change settings" report: close and request details — no root cause established
  • Esper Support
  • Edited
0 votes 0 comments
Device stuck on Esper after failed provisioning: agent-side removal of orphaned device entries
  • Esper Support
  • Edited
0 votes 0 comments
User group assignment fails with "Failed to update account" / `target_user_id is required for role_change`
  • Esper Support
  • Edited
0 votes 0 comments
Esper Dashboard fails to load while other console sections remain functional: issue resolves via platform-side fix
  • Esper Support
  • Edited
0 votes 0 comments
Single-use QR codes not supported for 6-Tap provisioning: use Seamless Provisioning (afw#esper) with serial-number pre-registration as a workaround
  • Esper Support
  • Edited
0 votes 0 comments
Device managed by Esper Esper Agent but not visible in any accessible console: factory reset to release and re-enroll
  • Esper Support
  • Edited
0 votes 0 comments
Play Store apps stuck on "Awaiting installation of app(s) from Google Play": MGP silent install latency vs. Esper convergence failure
  • Esper Support
  • Edited
0 votes 0 comments
Provisioning stuck at "Step 3 of 3 — Awaiting installation of app(s)": resolve with factory reset and Blueprint update
  • Esper Support
  • Edited
0 votes 0 comments
Device stuck in "Registered" state after being removed and re-added to the Esper Console
  • Esper Support
  • Edited
0 votes 0 comments
Provisioning fails with ERROR-40001328 "Unknown admin": device running unsupported Android version
  • Esper Support
  • Edited
0 votes 0 comments
Provisioning fails with "Not allowed to set the device owner because there are already some accounts on the device"
  • Esper Support
  • Edited
0 votes 0 comments
Console inaccessible: tenant URL returns error or blank page
  • Esper Support
  • Edited
0 votes 0 comments
Windows PPKG provisioning fails with error 0x800700b7 — remove conflicting MDM enrollment
  • Esper Support
  • Edited
0 votes 0 comments
Device not appearing in expected group: device silently assigned to a different group in the tenant
  • Esper Support
  • Edited
0 votes 0 comments
Bug Report stuck at "in progress": manually share from device notification
  • Esper Support
  • Edited
0 votes 0 comments
Device stuck in provisioning "Preparing" step after QR code enrollment: remove and restart
  • Esper Support
  • Edited
0 votes 0 comments
Blueprint convergence stuck in "pending/limbo" state due to APK file hash mismatch on managed app
  • Esper Support
  • Edited
0 votes 0 comments
APNs Certificate Renewal Appears Successful But "Days Left to Fix Issue" Error Persists
  • Esper Support
  • Edited
0 votes 0 comments
Deprovisioning command sent to offline devices cannot be cancelled — devices must be manually factory reset and reprovisioned
  • Esper Support
  • Edited
0 votes 0 comments
Device stuck on provisioning screen with unresolvable pending events in Esper Console
  • Esper Support
  • Edited
0 votes 0 comments
Provisioning stuck on "Step 1 of 3": trigger factory reset via hidden Esper logo tap sequence
  • Esper Support
  • Edited
0 votes 0 comments
Factory Reset confirmation field rejects spaces ("REMOVE DEVICE" cannot be typed): resolve with browser cache clear or incognito window
  • Esper Support
  • Edited
0 votes 0 comments
Provisioning hangs mid-setup: pin stable Esper Agent version
  • Esper Support
  • Edited
0 votes 0 comments
Remote Viewer "Unable to establish connection" error resolves after device restart
  • Esper Support
  • Edited
0 votes 0 comments
Bug report request fails with "another bug report collection already in progress": clear stuck state via ADB
  • Esper Support
  • Edited
0 votes 0 comments
Device stuck at provisioning step 3 of 3: verify network connectivity to unblock enrollment
  • Esper Support
  • Edited
0 votes 0 comments

Didn't find what you were looking for?

New post