Community

Search

Show topics Show all posts New post
All Planned Not planned Completed Answered No status Newest post Recent activity Votes Comments
Converge takes 45+ minutes to complete / How to cancel queued or initiated commands on a device
  • Esper Support
  • Edited
0 votes 0 comments
Device firmware/OS version not updated in Esper Console after manual flash: power reset device to trigger correct check-in
  • Esper Support
  • Edited
0 votes 0 comments
Android Settings app visible on controlled home screen: disable via Blueprint Esper Settings toggle and enable Bluetooth in User Mode
  • Esper Support
  • Edited
0 votes 0 comments
Removed-then-reactivated device stuck on "Waiting for Internet": factory reset and re-provision to recover
  • Esper Support
  • Edited
0 votes 0 comments
Re-adding removed devices to Esper: device is permanently deprovisioned and requires factory reset + reprovisioning
  • Esper Support
  • Edited
0 votes 0 comments
Duplicate Device Entries After Firmware Flash: Resolve Model Identifier Changes
  • Esper Support
  • Edited
0 votes 0 comments
Screen Orientation Reversed After Firmware Update: Fix via Blueprint Setting
  • Esper Support
  • Edited
0 votes 0 comments
Resolve Onboarding Loop and "Waiting for Internet" on Freshly Flashed Devices
  • Esper Support
  • Edited
0 votes 0 comments
iPad supervision fails with "already supervised" or activation lock error when provisioning via Apple Configurator: erase device and retry to resolve
  • Esper Support
  • Edited
0 votes 0 comments
Remove a permanently offline/dead device from the Esper Console without powering it on
  • Esper Support
  • Edited
0 votes 0 comments
Device not charging: faulty third-party battery case blocking power input
  • Esper Support
  • Edited
0 votes 0 comments
Kiosk mode fails after reboot: "Draw Over Other Apps" permission reset by device firmware
  • Esper Support
  • Edited
0 votes 0 comments
View Mode (Orientation) change unavailable in tablet Settings tab: clarify current orientation state before troubleshooting
  • Esper Support
  • Edited
0 votes 0 comments
Unable to Delete Devices from Esper Console: Verify Permissions and Device State
  • Esper Support
  • Edited
0 votes 0 comments
Devices display "registered and ready to onboard" status despite being fully provisioned and in use
  • Esper Support
  • Edited
0 votes 0 comments
Seamless Provisioning stalls at "failed pushing device details" and never binds: factory reset and reprovision to recover
  • Esper Support
  • Edited
0 votes 0 comments
Remote Control unavailable on existing Blueprint — enable via Supervisor Plugin
  • Esper Support
  • Edited
0 votes 0 comments
Device locked after trial tenant removal — recover with Hidden Dock or factory reset
  • Esper Support
  • Edited
0 votes 0 comments
Group not visible in move-device dialog until searched: lazy-loading limitation in large group environments
  • Esper Support
  • Edited
0 votes 0 comments
Internet access blocked on all devices after OS upgrade to Android 15: update to latest OS version to restore connectivity
  • Esper Support
  • Edited
0 votes 0 comments
"Error Enrolling your endpoint to Google EMM" resolves after retrying Managed Google Play enrollment
  • Esper Support
  • Edited
0 votes 0 comments
Play Store app installs fail with "This device is not managed by Google Play Services": verify EMM enrollment and account binding in Esper Console
  • Esper Support
  • Edited
0 votes 0 comments
Auto Launch does not fire after fresh app install (uninstall + reinstall): manual Blueprint Converge required as workaround
  • Esper Support
  • Edited
0 votes 0 comments
Screen orientation change shows "Failed" despite success on TES IDC_Series: AppOps permission issue
  • Esper Support
  • Edited
0 votes 0 comments
Seamless provisioning fails with "Failed pushing device Details": temporary communication error
  • Esper Support
  • Edited
0 votes 0 comments
Device appears missing from console: Group Admin cannot see device due to group membership restriction
  • Esper Support
  • Edited
0 votes 0 comments
Granting Fleetworthy GO (Drivewyze) App Permissions via Esper: Standard vs. Special Permission Limitations
  • Esper Support
  • Edited
0 votes 0 comments
Device locked to deleted or inaccessible tenant — factory reset to re-enroll
  • Esper Support
  • Edited
0 votes 0 comments
Provisioning fails with "Waiting for device admin or owner rights": Factory reset is required — no workaround exists
  • Esper Support
  • Edited
0 votes 0 comments
Disabling specific accessibility features (e.g., "Select to Speak") remotely: manual or Remote Viewer intervention required
  • Esper Support
  • Edited
0 votes 0 comments

Didn't find what you were looking for?

New post