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Wi-Fi Off Setting Delayed 2–3 Hours Post-Provisioning: Expected Sync Behavior Explained
  • Esper Support
  • Edited
0 votes 0 comments
Seamless provisioning not triggering automatic onboarding after device transfer between tenants
  • Esper Support
  • Edited
0 votes 0 comments
APNS Certificate Expiry Warning: Renew Apple Push Notification Service Certificate Before Expiration to Avoid Device Re-enrollment
  • Esper Support
  • Edited
0 votes 0 comments
Navigation bar / home button disappears on Samsung devices upgraded from Android 13 to Android 14
  • Esper Support
  • Edited
0 votes 0 comments
Migrating a device from Legacy Provisioning Templates to Blueprints 2.0 via "Upgrade Now"
  • Esper Support
  • Edited
0 votes 0 comments
"Sorry, this device is not available right now" error on Esper-managed devices: confirm third-party app origin before escalating
  • Esper Support
  • Edited
0 votes 0 comments
Removing offline/lost devices and deleting an empty group from the Esper Console
  • Esper Support
  • Edited
0 votes 0 comments
Navigation bar reappears in Kiosk mode after screen-off idle period
  • Esper Support
  • Edited
0 votes 0 comments
WebView Cookie/DOM Storage Blocked in Kiosk Mode: Use Google Play Web App with Chrome Managed Config to Suppress First-Run Prompt
  • Esper Support
  • Edited
0 votes 0 comments
Device removal stuck in pending state: disable Factory Reset and Wipe External Storage to remove offline devices immediately
  • Esper Support
  • Edited
0 votes 0 comments
Device periodically locks with keyguard/PIN screen on Android 14
  • Esper Support
  • Edited
0 votes 0 comments
Android TV / Google TV provisioning via ADB when standard methods are blocked
  • Esper Support
  • Edited
0 votes 0 comments
Smallest Width DP changes unexpectedly on devices
  • Esper Support
  • Edited
0 votes 0 comments
Frequent automatic logouts from Esper Console when multiple browser tabs are open
  • Esper Support
  • Edited
0 votes 0 comments
<code>INSTALL_FAILED_VERIFICATION_FAILURE</code> during Blueprint convergence — fix with multi-architecture APK
  • Esper Support
  • Edited
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Device in Registered state not responding to Blueprint converge commands
  • Esper Support
  • Edited
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Device stuck on "Sending device details" screen during 6-tap (QR) provisioning — reset and re-provision to recover
  • Esper Support
  • Edited
0 votes 0 comments
App version not updating on device after Blueprint re-converge: increment versionCode in APK
  • Esper Support
  • Edited
0 votes 0 comments
Disable physical volume buttons on Android devices via Blueprint JSON
  • Esper Support
  • Edited
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QR Code (6-tap) provisioning fails to scan: troubleshooting steps and data collection guide
  • Esper Support
  • Edited
0 votes 0 comments
Dual-SIM automatic switching not available — alternative approaches
  • Esper Support
  • Edited
0 votes 0 comments
Scheduled app swap across all devices using Blueprint update + timed convergence
  • Esper Support
  • Edited
0 votes 0 comments
Volume settings applied via Esper Console not reflected on device: Media stream vs. Ring/Alarm stream mismatch on Android TV/Stick devices
  • Esper Support
  • Edited
0 votes 0 comments
Managed Google Play Web Apps show persistent browser header in kiosk mode: request Esper Web App container (WEST) via Account Management
  • Esper Support
  • Edited
0 votes 0 comments
QR code (6-tap) provisioning: step-by-step breakdown of what happens after a device scans the Esper QR code
  • Esper Support
  • Edited
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Device stuck in Registered state after Seamless Provisioning: verify Esper Agent is present in firmware
  • Esper Support
  • Edited
0 votes 0 comments
MicroTouch Remote Viewer not working: Supervisor plugin is model-specific — create and deploy per device model (IDC_Series vs. MACH_MP)
  • Esper Support
  • Edited
0 votes 0 comments
Fixed screen orientation not applying on MicroTouch devices — firmware override
  • Esper Support
  • Edited
0 votes 0 comments
Restricting Chrome browser access to a single URL using JSON URL blocking or Google Play Web Apps
  • Esper Support
  • Edited
0 votes 0 comments
Screen rotation mismatch: device stays in portrait but Remote Viewer displays landscape orientation
  • Esper Support
  • Edited
0 votes 0 comments

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