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App Crashes to Home Screen on Launch: Update Esper Agent to Resolve
  • Esper Support
  • Edited
0 votes 0 comments
Device Stuck in Policy Application State After Provisioning: Factory Reset and Reprovision
  • Esper Support
  • Edited
0 votes 0 comments
Blueprint Group View app dropdown shows incomplete app list: search by name to find missing apps
  • Esper Support
  • Edited
0 votes 0 comments
Disabling a system/preloaded app via Blueprint Preloaded App State
  • Esper Support
  • Edited
0 votes 0 comments
Kiosk web display without address bar: use Google Play Web App or Esper WEST App instead of Chrome
  • Esper Support
  • Edited
0 votes 0 comments
Samsung device stuck in reboot loop during QR provisioning — recover using AFW method
  • Esper Support
  • Edited
0 votes 0 comments
QR Code (6-Tap) Provisioning Fails on Android 13 Devices While EDP Provisioning Succeeds
  • Esper Support
  • Edited
0 votes 0 comments
WhatsApp blank white screen on Samsung devices running Esper Launcher: resolve by updating device firmware
  • Esper Support
  • Edited
0 votes 0 comments
OS Build Version not available as export column — use Device Report instead
  • Esper Support
  • Edited
0 votes 0 comments
Update Priority unavailable for Chrome (preloaded app): re-add as managed Play Store app to unlock setting
  • Esper Support
  • Edited
0 votes 0 comments
Storage exhaustion on Android devices: generate group storage report via EAST and bulk-clear app data via Group Command API
  • Esper Support
  • Edited
0 votes 0 comments
Device automatically exits Kiosk Mode and enters Multi-App Mode: kiosk package cleared during app/package sync
  • Esper Support
  • Edited
0 votes 0 comments
Wi-Fi re-enables itself after being disabled via Blueprint: expected fallback behavior and backend override option
  • Esper Support
  • Edited
0 votes 0 comments
Devices & Groups list view: column visibility is managed via the Actions menu, not Filters
  • Esper Support
  • Edited
0 votes 0 comments
Web App closes immediately on launch: enable and set up Chrome first
  • Esper Support
  • Edited
0 votes 0 comments
Android OS not updating automatically despite Blueprint set to "Update Automatically": verify and re-publish System Update Policy
  • Esper Support
  • Edited
0 votes 0 comments
Scheduled Device Lockdown using SET_DEVICE_LOCKDOWN_STATE API
  • Esper Support
  • Edited
0 votes 0 comments
Blueprint Capability Gaps: App PIN Lock, Call/SMS Allowlist, and Launcher Switching
  • Esper Support
  • Edited
0 votes 0 comments
Wi-Fi and Power Management Configuration on Samsung Devices: What Esper Supports
  • Esper Support
  • Edited
0 votes 0 comments
Mass Device Offline: Mobile Data Silently Disabled After Blueprint Update
  • Esper Support
  • Edited
0 votes 0 comments
Wallpaper not updating after provisioning — migrate Template to Blueprint
  • Esper Support
  • Edited
0 votes 0 comments
Device Appears Offline/Unprovisioned After Hardware Factory Reset: Re-Provision to Restore Management
  • Esper Support
  • Edited
0 votes 0 comments
Viewing Apps and Versions Linked to Blueprints: Console and API Options
  • Esper Support
  • Edited
0 votes 0 comments
Blueprint Convergence Stuck in Drift on Android TV: Free Device Storage to Resolve
  • Esper Support
  • Edited
0 votes 0 comments
Preloaded System Chrome Blocks Web App Launch in Kiosk Mode: Replace with Play Store Version
  • Esper Support
  • Edited
0 votes 0 comments
Bug Report Request Times Out in Esper Console: Confirm Prompt on Device to Unblock
  • Esper Support
  • Edited
0 votes 0 comments
Screen Flickering on Managed Devices: Troubleshooting Steps to Isolate Cause
  • Esper Support
  • Edited
0 votes 0 comments
"Device Not Available" Error Message: Identify Error Source and Next Steps
  • Esper Support
  • Edited
0 votes 0 comments
VPP App Section Fails to Load: Re-Upload VPP Token to Restore Access
  • Esper Support
  • Edited
0 votes 0 comments
<code>Exempted app</code> error disabling Phone/Dialer — uninstall Play Store version
  • Esper Support
  • Edited
0 votes 0 comments

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