Best Practices

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Structured guides, how-to articles, and technical runbooks curated by the Esper team. Based on real resolved support cases.

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Remove a permanently offline/dead device from the Esper Console without powering it on
  • Esper Support
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Device not charging: faulty third-party battery case blocking power input
  • Esper Support
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View Mode (Orientation) change unavailable in tablet Settings tab: clarify current orientation state before troubleshooting
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Unable to Delete Devices from Esper Console: Verify Permissions and Device State
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Devices display "registered and ready to onboard" status despite being fully provisioned and in use
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Remote Control unavailable on existing Blueprint — enable via Supervisor Plugin
  • Esper Support
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Device locked after trial tenant removal — recover with Hidden Dock or factory reset
  • Esper Support
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Granting Fleetworthy GO (Drivewyze) App Permissions via Esper: Standard vs. Special Permission Limitations
  • Esper Support
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Device locked to deleted or inaccessible tenant — factory reset to re-enroll
  • Esper Support
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Provisioning fails with "Waiting for device admin or owner rights": Factory reset is required — no workaround exists
  • Esper Support
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Disabling specific accessibility features (e.g., "Select to Speak") remotely: manual or Remote Viewer intervention required
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App not updating on managed devices: gather device IDs and consolidate under single tracking ticket
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Large file distribution (>2 GB) to managed devices: Content Management limit and workarounds
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App updates not installing from Esper App Store — troubleshooting checklist
  • Esper Support
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Keep a single app in the foreground: combine Kiosk Mode with Hidden Dock for controlled access
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Blueprint 'Enforce Apps and Versions' not applying: devices stuck on outdated blueprint version
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Blueprint deletion fails — remove or reassign all linked devices first
  • Esper Support
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App installation fails: device stuck in 'PERMISSION POLICY PROCESSED' state — recovery steps
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Group search results show duplicate names without parent path context: known limitation and workarounds
  • Esper Support
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Zero-Touch Enrollment not working — configure and verify ZTE for Esper
  • Esper Support
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Removing bricked or offline devices from the Esper Console: uncheck Factory Reset to delete without powering on
  • Esper Support
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Screen unlock PIN has no submit button on Lenovo TB-X306F: PIN auto-submits after 4th digit
  • Esper Support
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Wi-Fi toggling on/off continuously: third-party app issuing `ifconfig wlan0 down` — identify and remediate the offending application
  • Esper Support
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Google Play EMM enrollment fails with 'Session expired' error: browser solution
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App uninstalled after device reboot: pending uninstall command executed on reconnect
  • Esper Support
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Device stuck on Zero-Touch Enrollment QR code loop after factory reset
  • Esper Support
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Factory or OEM app not installing despite Blueprint configuration
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Blueprint converge reports success but app version is not updated on device
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App installation fails instantly when target version is lower than installed version (downgrade not supported)
  • Esper Support
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Blueprint convergence stuck on Esper page: app uninstall timeout blocks converge on specific device models
  • Esper Support
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