Group search results show duplicate names without parent path context: known limitation and workarounds

Android

Title: Group search shows duplicate names — navigate hierarchy or rename groups

When multiple device groups share the same name under different parent groups in your hierarchy, the Esper Console search returns duplicate results with no visible path context, making it impossible to tell which group belongs to which top-level branch.

Why this happens

The Esper Console group search matches on group name only and does not display the full parent path alongside each result. If your hierarchy contains, for example, both KIOSK → UK → CLIENT123 and KDS → UK → CLIENT123, both entries appear in search results as CLIENT123 with nothing to distinguish them. Your group data and device assignments are unaffected — only the search display lacks path context.

How to identify the correct group

1. Navigate the group tree manually. Go to Devices & Groups in the Esper Console. In the left-hand group tree, locate your top-level group (for example, KIOSK or KDS) and click the expand arrow next to it. Continue expanding each parent node until you reach the target group. This approach guarantees you are working within the correct branch of your hierarchy.
2. Confirm you have the right group by checking the device list or device count shown for that group against your expected deployment scope before making any changes.
3. Resolve the ambiguity permanently by renaming groups to include a top-level prefix. For example, rename CLIENT123 under KIOSK to KSK-CLIENT123, and CLIENT123 under KDS to KDS-CLIENT123. Navigate to Devices & Groups, select the group, open its settings, and update the name. Unique names eliminate duplicate search results without requiring any structural changes to your hierarchy.
4. Use the Groups API if you need to identify groups programmatically. Send the following request, replacing {enterprise_id} with your enterprise ID:

   GET /api/v1/enterprise/{enterprise_id}/devicegroup/?name=CLIENT123

   The response includes parent_group_id and path fields that identify each group's full position in the hierarchy.

Verify: After navigating manually or renaming groups, run the same search in the Esper Console. You should see either a single result for the group name you searched, or clearly distinct names that remove any ambiguity before you proceed.

If this doesn't resolve it

If duplicate search results are blocking critical workflows, contact Esper Support with the following information:

• Your enterprise ID
• The exact group names producing duplicate results
• A screenshot of the search results showing the duplicates
• The full intended group paths (for example, KIOSK → UK → CLIENT123)

Still need help?

If the steps above don't resolve the issue, submit a support ticket with your device model, Android version, Esper Agent version, and a description of what you've already tried — this helps the support team investigate without a follow-up.