Best Practices

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Structured guides, how-to articles, and technical runbooks curated by the Esper team. Based on real resolved support cases.

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Remote Viewer not working on Rhino T80 — accessibility service troubleshooting
  • Esper Support
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Paid apps unavailable for install via Esper Managed Google Play: platform limitation and workaround guidance
  • Esper Support
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Enabling 2FA/MFA on the Esper Console: configure through SSO integration
  • Esper Support
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APK install failures, slow commands, and Remote Viewer unavailable: unblock required Esper firewall domains to restore connectivity
  • Esper Support
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"No Internet" screen only appears during provisioning, not at runtime — use Android/Esper Settings for reconnection
  • Esper Support
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Devices not removed from device list after submitting remove/unregister request
  • Esper Support
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Kiosk pinned app exits to Android "Display over other apps" settings screen during POS workflow
  • Esper Support
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Adjusting device text/font size: custom JSON via Blueprint or granting end-user access to Android Settings
  • Esper Support
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Ghost device restoration: reactivate a device that has disappeared from the Esper Console
  • Esper Support
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Tablet losing charge while plugged in: device case causing thermal restriction or insufficient charger wattage
  • Esper Support
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Adding Public and Private Apps to Esper Tenant for Printing Workflows (Innowi / OrderHub Pattern)
  • Esper Support
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Geofence not triggering alerts or actions on devices: re-converge Blueprint and verify Geofence deployment in Agent logs
  • Esper Support
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Wi-Fi Off tenant-level setting not applying after provisioning or reverting on enrolled devices
  • Esper Support
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USB File Transfer requires manual MTP toggle to be recognized by Windows PC on Samsung devices
  • Esper Support
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User invitation link redirects to login page instead of sign-up / password reset email not received
  • Esper Support
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Detect Esper-managed devices programmatically — check for Esper Agent package
  • Esper Support
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Enabling No Battery Mode on Samsung rugged tablets via Knox Service Plugin (KSP) in Esper
  • Esper Support
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Native full-screen browser on managed Android tablets: use Google Play Web App in Single App Kiosk Mode
  • Esper Support
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Deploy apps, manage devices, and enroll at scale after provisioning
  • Esper Support
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Recover Console Access or Remove Esper Management from Enrolled Devices
  • Esper Support
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App Install/Update Failures: Version Conflicts and Firewall Blocking
  • Esper Support
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Disable Updates Policy Blocks Samsung One UI Upgrades on Knox-Enabled Devices
  • Esper Support
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Devices Not Auto-Updating Apps After Extended Offline Periods: Sync Blueprint Configuration
  • Esper Support
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Blueprint Group View app dropdown shows incomplete app list: search by name to find missing apps
  • Esper Support
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Disabling a system/preloaded app via Blueprint Preloaded App State
  • Esper Support
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Kiosk web display without address bar: use Google Play Web App or Esper WEST App instead of Chrome
  • Esper Support
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WhatsApp blank white screen on Samsung devices running Esper Launcher: resolve by updating device firmware
  • Esper Support
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Update Priority unavailable for Chrome (preloaded app): re-add as managed Play Store app to unlock setting
  • Esper Support
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Device automatically exits Kiosk Mode and enters Multi-App Mode: kiosk package cleared during app/package sync
  • Esper Support
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Wi-Fi re-enables itself after being disabled via Blueprint: expected fallback behavior and backend override option
  • Esper Support
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