Best Practices

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Structured guides, how-to articles, and technical runbooks curated by the Esper team. Based on real resolved support cases.

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Remote Viewer on iPad shows screen view only — remote control (touch input) is not supported on iOS/iPadOS
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FRP Lock persists after factory reset on devices from decommissioned tenant: recovery requires Google account verification or OEM/Google FRP bypass
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Cannot add Play Store app via Esper Console: Managed Google Play must be used instead of direct upload
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Device locked by Esper after second-hand purchase — how to regain control
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Offline device removal leaves console entry visible: two-step process required to fully remove device from Esper Console
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Excessive mobile data consumption on kiosk-mode tablets: Chrome foreground traffic from web app identified as primary cause
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Data roaming disabled after scheduled device restart: use app-level enforcement, not JSON global settings
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QR Code provisioning fails with "Error Enrolling your endpoint to Google EMM": complete Google Play EMM binding before provisioning
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Device performance degradation over time: diagnostics and investigation steps for slow Android tablets
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Enterprise app type changes to "Play Store" after OTA update from private server: reinstall via Esper to restore Enterprise designation
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ADB pm disable-user overridden by Esper Agent on reboot; pm hide/pm unhide leaves app stuck
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WiFi toggle locked as "admin action" on Android 10 Newland devices despite Blueprint allowing WiFi
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Android Settings accessible via Messages app notification search: restrict app or apply targeted kiosk controls as workaround
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Linux Esper Agent binaries corrupted to 0 bytes — manual recovery steps
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Preventing unauthorized factory resets on end-user devices: enforce FRP and disable ADB via Compliance Policy
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Apps uninstalling silently from managed devices: investigate geo-availability restrictions and enforce blueprint convergence to resolve
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Wi-Fi Blueprint MAC Address Type — Device MAC ID Forced Configuration Not Universally Supported; Lenovo-Only on OS 12+
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Remote Viewer timeout on private/corporate network despite firewall ports open: enable Accessibility or deploy Supervisor Plugin
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Play Store auto-update shows "Controlled by Your Administrator": use Postpone Update mode to defer updates up to 90 days
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"Internal Server Error" when approving Play Store apps: Google Service Account misconfiguration
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"parent: Maximum hierarchy level reached" when moving or creating subgroups: restructure the target path to stay within the 5-level limit
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Recovering a device stuck in 'Policy Application In Progress'
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Blueprint convergence fails with "Disable Updates" policy on non-Samsung/Lenovo devices
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Resolving INSTALL_FAILED_INSUFFICIENT_STORAGE errors when deploying apps
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