Community

Search

Show topics Show all posts New post
All Planned Not planned Completed Answered No status Newest post Recent activity Votes Comments
Provisioning stalls at Google Chrome download during app installation phase: defer Chrome to post-provisioning to unblock enrollment
  • Esper Support
  • Edited
0 votes 0 comments
Wi-Fi Authentication Fails After Clock Drift: Manually Sync Time via Open Network to Recover
  • Esper Support
  • Edited
0 votes 0 comments
BLE pairing dialogs auto-dismissed on managed Samsung devices and Kiosk Mode offline lock issues
  • Esper Support
  • Edited
0 votes 0 comments
Landscape wallpaper rejected on iOS/iPadOS kiosk devices: workaround and limitations
  • Esper Support
  • Edited
0 votes 0 comments
Device stuck in semi-provisioned state — recovery and removal steps
  • Esper Support
  • Edited
0 votes 0 comments
Blueprint converge failure reason not visible in console UI and System Update Policy failures
  • Esper Support
  • Edited
0 votes 0 comments
QR Code Provisioning Stalls on Black Screen After Android Native Dialogs Complete
  • Esper Support
  • Edited
0 votes 0 comments
Factory Reset Bypass via Recovery Mode and dialer codes: OEM-level limitations and workarounds
  • Esper Support
  • Edited
0 votes 0 comments
Device details cannot be opened in new tab/window when a group is selected in Devices & Groups view: resolved via product fix
  • Esper Support
  • Edited
0 votes 0 comments
Device group history not available: only current group assignment is stored per device
  • Esper Support
  • Edited
0 votes 0 comments
Esper Android version support policy: backward compatibility scope and end-of-support timeline
  • Esper Support
  • Edited
0 votes 0 comments
Event Feed and Activity Feed missing App Version and App Type when installing apps via API
  • Esper Support
  • Edited
0 votes 0 comments
Device locked on "Powered by Esper" screen after provisioning: configure Blueprint to enable Android Settings and native launcher access
  • Esper Support
  • Edited
0 votes 0 comments
Connecting to Wi-Fi When a Device Is Stuck Offline in Kiosk Mode: Use the Hidden Dock to Access Esper Settings
  • Esper Support
  • Edited
0 votes 0 comments
Remote Viewer session stuck on black screen or freezes mid-session: restart session and capture HAR logs to investigate
  • Esper Support
  • Edited
0 votes 0 comments
Remote Viewer session fails to create and Esper Console ticket form rejects spaces: browser cache as likely cause
  • Esper Support
  • Edited
0 votes 0 comments
Disabling physical volume and power buttons via Esper Agent JSON params: works on Lenovo CSDK and Samsung Knox, not supported on SUNMI devices
  • Esper Support
  • Edited
0 votes 0 comments
Selecting an app from Play Store throws an error: re-add EMM account via "Upgrade for Free" to resolve
  • Esper Support
  • Edited
0 votes 0 comments
Device going to sleep despite "Never Sleep" setting in Esper: troubleshooting unexpected sleep/reboot on kiosk devices
  • Esper Support
  • Edited
0 votes 0 comments
Pop-up prompting re-entry of lot number during print: Caused by patrol app, not Esper
  • Esper Support
  • Edited
0 votes 0 comments
iPad shows "configuration could not be downloaded" during provisioning — register serial number first
  • Esper Support
  • Edited
0 votes 0 comments
ABM sync failure caused by wrong MDM token or device count mismatch: upload correct token and verify counts
  • Esper Support
  • Edited
0 votes 0 comments
Esper Agent crash during provisioning on Lenovo K11: resolves after Agent update
  • Esper Support
  • Edited
0 votes 0 comments
Dark mode enabled on device with no Esper control: disable via Android Settings directly
  • Esper Support
  • Edited
0 votes 0 comments
API key returns 403 or has excess permissions — scope it with RBAC
  • Esper Support
  • Edited
0 votes 0 comments
Configuring Dual-SIM APN Settings via Blueprint JSON on Esper-Managed Devices
  • Esper Support
  • Edited
0 votes 0 comments
Second-hand device locked to Esper: contact original owner or tenant for removal
  • Esper Support
  • Edited
0 votes 0 comments
Location Tracking on Esper-Managed Devices: Real-Time vs. Periodic — Capabilities and API Workaround
  • Esper Support
  • Edited
0 votes 0 comments
UWB disabled on managed devices — methods by Android version
  • Esper Support
  • Edited
0 votes 0 comments
Remote Viewer / Remote Control inactive after Supervisor plugin install: upload missing OEM plugin and update Esper Agent + firmware
  • Esper Support
  • Edited
0 votes 0 comments

Didn't find what you were looking for?

New post