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USB host permission denied after re-enumeration on Android 13 kiosk: platform behavior and workarounds
  • Esper Support
  • Edited
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App icon notification badges not showing on Esper-managed devices: switch to Android launcher or await Esper Launcher feature support
  • Esper Support
  • Edited
0 votes 0 comments
UPDATE_WIFI_AP fails with "Unsupported" — migrate via ADD/REMOVE/ADD
  • Esper Support
  • Edited
0 votes 0 comments
Esper Remote Access Blocked by Zscaler: Whitelist Zscaler IP Ranges in Your Network/ZIA Policy
  • Esper Support
  • Edited
0 votes 0 comments
Kiosk mode not working — connect Managed Google Play and lock device to Chrome
  • Esper Support
  • Edited
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Storage monitoring alerts: not currently available in Esper Alerts
  • Esper Support
  • Edited
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Esper Agent software update scheduling: not supported, use Deploy in Pipeline workaround
  • Esper Support
  • Edited
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App version code not visible on device detail screen: view it via App Management instead
  • Esper Support
  • Edited
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Device stuck in ONBOARDING state: factory reset via Esper logo tap or ADB log collection to diagnose provisioning failure
  • Esper Support
  • Edited
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Provisioning stuck on "Waiting for device admin or owner rights": reset via Esper logo tap or clear existing Device Owner
  • Esper Support
  • Edited
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Pushing OTA ZIP updates to Zebra Android devices via Esper Content Management
  • Esper Support
  • Edited
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Blueprint stuck in "Acknowledged" state, does not converge until Wi-Fi is toggled: monitor and capture bug report on recurrence
  • Esper Support
  • Edited
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"Failed to sync" alert in Apple MDM Management — how to check and fix
  • Esper Support
  • Edited
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Migrating devices from third-party kiosk software (e.g. Fully Kiosk) to Esper: remote migration is not supported — physical access or re-provisioning required
  • Esper Support
  • Edited
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Duplicate Device Entries Created in Esper Console After Firmware Flash Due to Model Name Change in SUID
  • Esper Support
  • Edited
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Cannot delete devices from Esper Console — permissions and device state
  • Esper Support
  • Edited
0 votes 0 comments
Enabling Esper Remote Control Without Modifying Existing Blueprint: Supervisor Plugin Method
  • Esper Support
  • Edited
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Device appears missing from console: Group Admin visibility restrictions explained
  • Esper Support
  • Edited
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Provisioning Wi-Fi SSID with incorrect credentials: edit or delete via blueprint actions
  • Esper Support
  • Edited
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Seamless provisioning fails with "Failed pushing device Details": troubleshooting transient errors
  • Esper Support
  • Edited
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Web form session timeouts on Android kiosk tablets: workaround for WebView limitations
  • Esper Support
  • Edited
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MDM onboarding stalls mid-enrollment: recovery steps for failed provisioning
  • Esper Support
  • Edited
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Recurring ANR on Esper Agent: APN/Mobile-Data Blueprint settings causing hangs
  • Esper Support
  • Edited
0 votes 0 comments
Chrome allowlist not enforced in Kiosk Blueprint: re-converge and enable Full Screen
  • Esper Support
  • Edited
0 votes 0 comments
iOS DEP/ABM blueprint assignment: how default blueprints apply during seamless enrollment
  • Esper Support
  • Edited
0 votes 0 comments
Remote control not working after Accessibility Service enabled: resolve with OEM-signed Supervisor Plugin
  • Esper Support
  • Edited
0 votes 0 comments
Applying Chrome URL Allowlist/Blocklist (Managed Configuration) to a Fleet via Blueprint
  • Esper Support
  • Edited
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Unlisted device model compatibility check: use DEP provisioning to validate support for non-listed Android devices
  • Esper Support
  • Edited
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Remote Viewer quality unacceptable: update Esper Agent and switch network / enable Data Saver to improve
  • Esper Support
  • Edited
0 votes 0 comments
Android Settings app not visible on device: enable and publish via Blueprint to restore access
  • Esper Support
  • Edited
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