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Android Settings icon appears twice on home screen after Blueprint update: remove duplicate Settings package reference
  • Esper Support
  • Edited
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Provisioning stuck on "Awaiting installation of 1 app from Google Play": resolve by adjusting Launch on Start and installation timing settings
  • Esper Support
  • Edited
0 votes 0 comments
iOS location tracking limited to Lost Mode — continuous geofencing not supported on iOS
  • Esper Support
  • Edited
0 votes 0 comments
Chrome missing from app list on some devices despite identical blueprint assignment
  • Esper Support
  • Edited
0 votes 0 comments
SSO login returns "You do not have access to this tenant" after invite link is clicked
  • Esper Support
  • Edited
0 votes 0 comments
Tenant API hostname resolves to stale/unreachable IPs causing intermittent connect timeouts: implement retry logic instead of IP pinning
  • Esper Support
  • Edited
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Remote Viewer disconnects immediately with "The connection has been disconnected from the device": network and permission troubleshooting steps
  • Esper Support
  • Edited
0 votes 0 comments
Device stuck on Esper Deployment screen after removal from console: tap logo to trigger recovery menu
  • Esper Support
  • Edited
0 votes 0 comments
APK upload shows old version / duplicate entry in app list: verify Version Code and Version Name in AndroidManifest.xml before re-uploading
  • Esper Support
  • Edited
0 votes 0 comments
"Display Over Other Apps" and Battery Optimization permissions cannot be set via Esper Blueprint — must be handled at app or device level
  • Esper Support
  • Edited
0 votes 0 comments
Seamless Provisioning not triggering on first boot — firmware missing Esper Agent
  • Esper Support
  • Edited
0 votes 0 comments
Physical volume buttons cannot be blocked: hiding Sound in Esper Settings is insufficient to prevent volume adjustment
  • Esper Support
  • Edited
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OS update stuck on "update paused": verify Blueprint System Update Policy and collect device screenshot/logs to isolate cause
  • Esper Support
  • Edited
0 votes 0 comments
Device stuck in "Wipe in Progress" after remote factory reset: perform manual factory reset to clear retained Device Owner
  • Esper Support
  • Edited
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Blueprint convergence stalls at Managed Google Play app installation — EMM re-registration resolves on some devices
  • Esper Support
  • Edited
0 votes 0 comments
Bulk removal of offline devices not available in console: use API or request backend removal via ticket merge into #20943
  • Esper Support
  • Edited
0 votes 0 comments
Esper login: user cannot identify username or retrieve password — guide user to invitation email and tenant admin
  • Esper Support
  • Edited
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Esper Agent status shows as not installed but agent is functional: update agent directly
  • Esper Support
  • Edited
0 votes 0 comments
Device stuck in "Wipe in Progress" after factory reset attempt from Blueprint Drift state
  • Esper Support
  • Edited
0 votes 0 comments
Default camera selection (front vs. rear) cannot be forced via Esper on Samsung devices — workaround is user habit training
  • Esper Support
  • Edited
0 votes 0 comments
Windows SmartScreen "Windows protected your PC" warning blocks Esper Device Provisioner install: bypass the prompt to proceed
  • Esper Support
  • Edited
0 votes 0 comments
Wi-Fi user control blocked by Blueprint + app permissions locked by admin after blueprint change: resolve via Blueprint Wi-Fi mode and app permission reconfiguration
  • Esper Support
  • Edited
0 votes 0 comments
Device missing from Esper Console after removal: how removal works and how to reprovision
  • Esper Support
  • Edited
0 votes 0 comments
Spacebar key non-functional in Esper Console search/filter fields: clear browser cache or use Incognito mode to restore input
  • Esper Support
  • Edited
0 votes 0 comments
Wi-Fi networks not showing in Esper Settings: enable Location in Device Hardware Settings on console
  • Esper Support
  • Edited
0 votes 0 comments
Third-party MDM enrollment lock: device owner cannot remove Esper management without enrolling organization's authorization
  • Esper Support
  • Edited
0 votes 0 comments
Account Cancellation and Full Deletion: Process and Pre-Deletion Checklist
  • Esper Support
  • Edited
0 votes 0 comments
Device stuck in boot loop attempting to launch NX app after switching to Multi-App mode
  • Esper Support
  • Edited
0 votes 0 comments
Wi-Fi roaming not working — configure saved networks and Esper Settings access
  • Esper Support
  • Edited
0 votes 0 comments
Chrome app appears hidden after provisioning despite Blueprint set to Show: intermittent Google Play initialization failure during provisioning
  • Esper Support
  • Edited
0 votes 0 comments

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