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App not removed from devices — uninstall using Groups or Pipelines
  • Esper Support
  • Edited
0 votes 0 comments
Device stuck in Kiosk Mode — switch modes or change the kiosk app
  • Esper Support
  • Edited
0 votes 0 comments
Remote Viewer session repeatedly disconnects and reconnects across all Android devices
  • Esper Support
  • Edited
0 votes 0 comments
Remote Viewer unavailable on device: deploy Signed Supervisor Plugin to enable remote access
  • Esper Support
  • Edited
0 votes 0 comments
Kiosk screen orientation not applying consistently — configure in Blueprint
  • Esper Support
  • Edited
0 votes 0 comments
Storage exhaustion on Android devices causes app validation failures and API call errors
  • Esper Support
  • Edited
0 votes 0 comments
iOS app install fails and Remote Viewer unavailable — device is unsupervised
  • Esper Support
  • Edited
0 votes 0 comments
504/502 Gateway Errors on Esper Console Caused by Excessive API Polling from Customer Automation
  • Esper Support
  • Edited
0 votes 0 comments
App uninstall command reports success in Event Feed but does not remove app from device (Android TV)
  • Esper Support
  • Edited
0 votes 0 comments
Scheduled daily device reboot not available in Console: use Esper API with external scheduler
  • Esper Support
  • Edited
0 votes 0 comments
Play Store version shown in Esper Blueprint differs from installed version on device: understanding version identifiers
  • Esper Support
  • Edited
0 votes 0 comments
Esper Agent crashes on Lenovo Tab K11 Gen2 running Android 16: upgrade to resolve
  • Esper Support
  • Edited
0 votes 0 comments
Blueprint "Allow Wi-Fi = Disabled" re-enables Wi-Fi after 10 seconds when no alternative network is present: apply backend remote configuration to override safety mechanism
  • Esper Support
  • Edited
0 votes 0 comments
QR Code Provisioning Stuck on 'Waiting for Device Admin or Owner Rights' — recover with ADB or factory reset
  • Esper Support
  • Edited
0 votes 0 comments
Mobile number not reported for devices using OPTUS SIM cards: carrier-dependent SIM data availability
  • Esper Support
  • Edited
0 votes 0 comments
OS updates not applying automatically on enrolled devices: understand OEM-controlled update behavior and verify Blueprint OS policy
  • Esper Support
  • Edited
0 votes 0 comments
Device date/time locked and incorrect after power-off: adjust via Esper Settings app or User Admin Mode without modifying the fleet Blueprint
  • Esper Support
  • Edited
0 votes 0 comments
Esper Settings hidden dock unreachable or Date & Time greyed out — Blueprint fix
  • Esper Support
  • Edited
0 votes 0 comments
Factory reset a locked-down Esper-provisioned device with no internet connectivity
  • Esper Support
  • Edited
0 votes 0 comments
Remote Viewer shows "Esper Agent is no longer available" on iOS devices
  • Esper Support
  • Edited
0 votes 0 comments
Google Play Store prompts sign-in despite Managed Google Play enabled in Blueprint
  • Esper Support
  • Edited
0 votes 0 comments
Device remains MDM-locked after tenant account deletion or loss of access: factory reset blocked by Device Owner policy
  • Esper Support
  • Edited
0 votes 0 comments
Device removed from Esper without factory reset — settings locked, Esper agent fails to start on boot
  • Esper Support
  • Edited
0 votes 0 comments
Device persists in Esper Console and re-enrolls after factory reset: verify Zero-Touch / KME / ABM enrollment and use correct removal flow
  • Esper Support
  • Edited
0 votes 0 comments
Provisioned devices not visible in Devices & Groups: device exists in console but is unassigned to any group
  • Esper Support
  • Edited
0 votes 0 comments
Windows device enrollment appears successful but Blueprint fails to apply: app install and wallpaper converge errors on Windows MDM
  • Esper Support
  • Edited
0 votes 0 comments
Windows Kiosk mode does not launch app in full-screen: use app-level launch parameters as workaround
  • Esper Support
  • Edited
0 votes 0 comments
Device provisioning stuck at Step 1: switch to alternate network to complete provisioning
  • Esper Support
  • Edited
0 votes 0 comments
Windows App version not selectable in Blueprint: configure Verification Criteria on the EXE application
  • Esper Support
  • Edited
0 votes 0 comments
IMEI and model number fields missing for iOS devices: enable IMEI column in device list view and use "Sync iOS device info"
  • Esper Support
  • Edited
0 votes 0 comments

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