Use the device information page to manage your devices individually. You might use this to:
See a device’s location and battery level
Access the device details page by going to Devices & Groups and clicking on the device’s ID.
From this page, you’ll be able to see:
- An overview of device details
- Conduct a remote viewer session
- Issue a command (also known as a quick action) to the device
- Capture its logs for troubleshooting purposes
- And more!
In this article:
Accessing the Device
To see a device and its details, go to Devices & Groups, and click on the device’s ID.
You’ll be directed to the overview tab.
Overview Device Information
Once on the Overview tab, you’ll see device information.
The Overview tab displays general details about the device. This information displays useful and most visited information, so you may see duplicates in other sections.
Device Attributes | Description |
Alias | The device's alias name (if any). |
Last Seen | The timestamp of the device's last communication with Esper. |
Provisioned | The date that the device was provisioned with Esper. |
Installed Esper Agent | The device's Esper Agent version. |
Wi-Fi Access Point | The device's current Wi-Fi network. |
Supported ABI | The device’s CPU. |
OS Platform | The device's operating system. |
OS Version | The device's operating system version. |
Model | The device model. |
Serial Number | The device's serial number. |
Device Type | GMS or Non GMS. |
IP Address (Wi-Fi) | The device’s IP addresses. |
Blueprint | The device’s blueprint. |
In Drift | The device’s drift status. |
Tags | Any tags associated with the device. |
Click on the section to view other information about the device.
Software
See device software information:
- Installed Esper Agent
- Security Patch Level
- Bootloader Version
- Device Kernel Version
- OS API Level
- Supported Abi
- OS Build Date
- OS Build Version
- OS Version
- Foundation Version
-
Active PluginsHardware
See hardware information:
- Manufacturer
- Brand
- Model
- Hardware Chip Set
- Serial Number
- Baseband Version
Security
See how up-to-date the device is on security patches and other factors.
Network
See the Esper-managed Wi-Fi access on the device.
Click Add Wi-Fi Access Point link to add an access point.
You can add preferred Wi-Fi networks. The device will automatically connect to these networks provided they're available.
The Wi-Fi on/off and WiFi access points features are not available for devices running Android 10+.
When adding a new access point, you have four fields to configure: Wi-Fi SSID, Wi-Fi Password, Wi-Fi Security type, and Hidden. The Wi-Fi SSID and Wi-Fi Password fields are text fields for the SSID and password. Passwords are not always visible in the device or Console.
Then select the security type from the dropdown menu:
- NONE: an open network. Requires SSID.
- WPA/WPA2: Android refers to WPA as WPA/WPA2 but technically WPA and WPA2 are two different things. WPA is an enhanced version of WEP. Requirements: SSID, password (limit: 63 characters). EAP: Internally EAP is known as WPA/WPA2/WPA3-Enterprise.
- WPA3: See the requirements for WPA/WPA2. WPA-3 access also requires Android 11+ devices with Esper Agent 7.18+.
- WEP: Wired Equivalent Privacy Wireless Protected Access. An open type network with a password. Requires SSID with a password limit of 13 characters.
- EAP: Extensible Authentication Protocol.
If you select EAP, you will be prompted to enter additional information.
Wi-Fi EAP Method is a drop-down with the following options:
- PEAP
Phase 2 Authentication
Identity (Optional)
Anonymous Identity (Optional)
Password - TLS
Identity (Optional) - TTLS
Identity (Optional)
Anonymous Identity (Optional)
Password
- PWD
Identity (Optional)
Password (Optional)
Similarly, the Phase 2 Authentication is also a dropdown with the following options:
- NONE
- PAP
Identity (Optional)
Anonymous Identity (Optional)
Password - MSCHAP
Identity (Optional)
Anonymous Identity (Optional)
Password - MSCHAPV2
Anonymous Identity (Optional)
Password - GTC Do not valid
Identity (Optional)
Anonymous Identity (Optional)
Password - SIM
- AKA
- AKA_PRIME
Choose Yes from the hidden field drop-down to create hidden Wi-Fi networks. You cannot scan a hidden Wi-Fi network from the device. For example, when you open the Wi-Fi section of your device, you will not see a hidden network even if one is within range.
In Android 10 and above, we recommend turning GPS ON so that the Wi-Fi access point displays in the console.
On devices running Android 8 or above, sometimes the Wi-Fi access point is displayed as "unknown SSID" even when the device is connected to Wi-Fi. You can perform the following steps to resolve this issue:
- Turn on GPS.
- Refresh the the Esper console after 2-3 minutes.
- Check if the expected access point is shown.
If there's still no access point, try the following steps:
- Restart the device.
- Refresh the console after 2-3 minutes.
- Check for the expected access.
Bluetooth and Paired Devices
This feature lists the devices that are currently paired and their connection status. If you remove the device, click “Forget Device” from the list of paired Bluetooth devices.
Once a change is made, a toast message will appear in the screen's bottom left corner indicating success or error in turning Bluetooth on or off.
Display
The display contains information about the device’s resolution and refresh rate.
Use device information to see information about your devices and control their settings.