Sometimes your devices act up in the field. Generating useful logs can be your first step to diagnosing the problem.
In this article:
Requesting a Bug Report
Capture bug reports to diagnose your devices. Bug reports can be enabled through mutli-app mode. A notification will appear requesting permission before each device can upload the report to the console.
Generating a Bug Report of a Device From the Console
Step 1: To generate a report, go to the Capture logs tab and then click on Start.
Step 2: Once a bug report is started, a notification will appear on the device. Tap Share to send the bug report to the Console.
As the report is gathered, the status will change from Requesting Report to Permission Granted to Download.
Step 3: The Download status is a live link. Clicking on Download will download the bug report with the date and timestamp for the device to help your technical staff debug any issues.
When you request a capture log from a specific device, a notification will pop up on that device asking permission to share the report. The device user need to swipe down the notification bar, tap the bug report line, and click Share. If the device user clicks Decline, the report will not be shared and the status will change to Permission Denied by User.
Canceling a Bug Report
You can only cancel Bug Reports that are in the queue state. To cancel a Bug Report, click on the ⓘ (info) button to open the Event Feed.
Then select Cancel.
If the Cancel action is unsuccessful, that means the status has entered a new state and has not yet updated in the Console. Refresh the console to view the new state.
The ‘Request Bug Report’ button allows you to capture and upload a bug report from your device.
Requesting a Report
To request a report, go to Devices & Groups and locate the device. Then click on the device and navigate to the Capture Logs tab.
Click on Request Bug Report. A bug report request will be sent as a notification on the device.
On the device, pull down to access the notification bar.
Once the report is ready, the Share and Decline report options will be available in the notification bar.
Click the notification to open up the following pop-up to Share or Decline the generated report.
Select the Share button to send the report to the Console.
Once the report is uploaded to the Console, click Download to download and view the report.
Canceling Bug Reports
Did you select the wrong device for a bug report? You can cancel a bug report from the device's Event Feed. Only bug reports that have a queued status may be canceled.
Go the the Event Feed and click on Cancel.
For Foundation devices, the report will be generated automatically without requiring user consent.