An HTTP Archive (HAR) logs browser performance and is useful for troubleshooting. In this article, we explain how to grab a HAR file that may be used in diagnosing issues when talking with our support staff.
While grabbing a HAR file, you’ll need to reproduce the issue. Keep in mind that any data entered may also appear in the file, so avoid using personal information when reproducing the issue.
In this article:
Google Chrome
In a Google Chrome browser, click the vertical ellipsis (⋮) and select More Tools > Developer Tools.
You can also right-click anywhere on the page giving you issues and select the Inspector tool.
A sidebar will appear. Click on the network tab.
Check the Preserve log box.
The recording circle will indicate it’s recording. Keep the sidebar open while you reproduce the issue.
After recreating the issue, right-click anywhere in the network tab and select Save all as HAR with content.
Save the file and share it with our support team.
Mozilla Firefox
On the page giving you issues, right-click and select Inspector.
Then click on the Network tab.
Begin performing the steps that caused the issue. Keep the network pane open while you perform these tasks.
After reproducing the steps, right-click on the network pane and select Save All As HAR.
Then share it with our support team.
Safari
In Safari go to Safari > Settings > Advanced and select Show Develop menu in menu bar.
Then right-click anywhere on the page giving you issues and select Inspect Element.
Reperform the steps that caused the issue while keeping the network window open. Once you’re done, click on Export to export the file.
Share the file with our support team.
Microsoft Edge
On the page giving you issues, right-click and select Inspect.
Open the Network tab. Then, begin performing the steps that caused the issue. Keep the Network tab open while you do this.
Once you’re finished reproducing the steps, right-click anywhere in the Network tab and select Save all as HAR with content.
Save the file and share it with our support team.