Setting the Navigation Bar on Samsung devices after updating from Android 13 to Android 14

To resolve the issue, you’ll need to agree to the prompts available from the Android launcher. 

Step 1: Create a blueprint 

Go to the Blueprint Manager section, press Create Blueprint. 

Step 2: Select the Android launcher

In the Apps and Configuration section, select Android Launcher and set it to Always Apply. 

Then, save and publish the blueprint. 

Step 3: Converge devices 

In Devices & Groups, select the affected devices. The, converge press Actions > Converge if selecting multiple devices or ellipsis (...) > Converge if selecting one device. 

If selecting multiple devices:

If selecting one device:

Then select the blueprint and Change & Converge. 

You can choose to immediately or schedule a converge.

Step 4: Agree to the prompts 

Once the devices converge to the blueprint, the default Android screen should appear. On the device, agree to the Experience Samsung services prompts. 

Step 5: Select the Esper Launcher 

After the prompts are agreed to, create a new blueprint with your desired device behavior. 

Or, use the previous blueprint and be sure to switch the launcher back to Esper if it’s part of your desired state.

Then, converge devices to the desired blueprint. The navigation bar should function normally once again.

To resolve the issue, you’ll need to agree to the prompts available from the Android launcher. This will mean you will need to re-provision the device. Consider upgrading to Blueprints, which will allow you to set the Android launcher without needing to reprovision your device. 

Step 1: Factory reset the affected device 

Perform a factory reset, either from the console or from the device. See Removing a Device for more information. 

Step 2: Create a template

In Apps, select Advanced Settings.

Then select Android Launcher. 

Then save the new template.

Step 3: Provision the device with the new template 

Provision the device with the template. 

Step 4: Agree to the prompt

 On the device, agree to the Experience Samsung services prompts. 

Step 5: Factory reset and apply the previous template

After agreeing to the prompt, factory reset the device and provision it with the previous template.