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Everything for developers building on the Esper platform — REST API, CLI, Terraform provider, webhooks, and integrations. Code examples welcome.

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Esper API high latency / 30-second timeouts on GET /device/ endpoint: investigate server-side spike windows and align client timeout config
  • Esper Support
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Esper SDK returns "SDK UNACTIVATED" for device serial number: delay `activateSDK` call to allow SDK initialization
  • Esper Support
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MAC Address Randomization: Not configurable via Blueprint or API for Samsung/WearOS devices; UPDATE_WIFI_AP overrides manual setting
  • Esper Support
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ICCID not included in device report export: retrieve via API using networkInfo object
  • Esper Support
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Scheduled app auto-launch not supported: use Esper API or on-device alarm workaround for time-based kiosk app opening
  • Esper Support
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Retrieving stored log files from a device via API: Remote File Manager is upload/download only — direct device file pull not supported
  • Esper Support
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Commands API 403/404 on status read + Blueprint converge via API: use v0 Commands path and Operations API
  • Esper Support
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Esper Artifacts Registry unavailable: service restored after unexpected host restart
  • Esper Support
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Scheduled Reboot for Devices or Groups: No Console UI — Use Scheduling API Instead
  • Esper Support
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Bulk switching device mode and clearing app cache at scale: Blueprint convergence + API approach
  • Esper Support
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Scheduled nightly reboot: use recurring Reboot API command — not a Blueprint or provisioning setting
  • Esper Support
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Installing certificates on Android via Esper API (INSTALL_CERTIFICATE command)
  • Esper Support
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Users unexpectedly removed from Esper tenant: how to investigate API-driven bulk user deletions
  • Esper Support
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Viewing apps and versions linked to Blueprints: no bulk UI view — use per-Blueprint inspection or GET Blueprint API
  • Esper Support
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eSIM visibility and remote profile management not available in Esper Console: feature request — under Product review, no ETA
  • Esper Support
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Rotating Managed Configuration Keys via Esper Blueprint API: Blueprint publish does not trigger device convergence
  • Esper Support
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MAC Address Randomization: device-specific limitations and workarounds
  • Esper Support
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ICCID missing from device report export — retrieve via Esper API
  • Esper Support
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Clear app data on a schedule — Esper Commands API with a WINDOW schedule
  • Esper Support
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Bulk export of device phone numbers via Esper API for cellular audit
  • Esper Support
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Scheduled app auto-launch not supported: workarounds for time-based app launching
  • Esper Support
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UPDATE_WIFI_AP command behavior for offline devices: queuing, timeouts, and multi-device targeting
  • Esper Support
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Retrieving device log files — Remote File Manager API limitations and workarounds
  • Esper Support
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Commands API 403/404 errors on status read and Blueprint converge: API namespace resolution
  • Esper Support
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Retrieving Esper Device ID (EsperID) from an Android App using the Device SDK
  • Esper Support
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Tenant API hostname resolves to stale/unreachable IPs causing intermittent connect timeouts: implement retry logic instead of IP pinning
  • Esper Support
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Bulk removal of offline devices not available in console: use API or request backend removal via ticket merge into #20943
  • Esper Support
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Wi-Fi access point added via API not visible in console: check Network Details on device overview
  • Esper Support
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Bulk device deletion from Esper Console: batch limit of 200 per operation, with API alternative for large-scale removal
  • Esper Support
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Schedule device reboots using the Scheduling API
  • Esper Support
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