To use facial recognition apps on your devices, and other preloaded apps, you'll need to explicitly set their states to Show.
Most of the time, facial recognition comes preloaded on devices as an application. It’s up to the manufacturer how these apps are named. Whenever you set up a device with the Esper Launcher in a template or a blueprint, you choose which preloaded apps to show, hide, or disable.
If you are unsure of what the package name of your facial recognition app is, reach out to your device provider. For example, one of Samsung’s facial recognition app package names is com.samsung.faceservice.
In a Blueprint, navigate to the Apps & Configuration section. Then, under Set State for Preloaded App, enter the package name of the app and select Show. Then press Add.
Be sure to Save the Blueprint and Converge the devices.
When creating a new Template
You can set the app state in a Template for devices awaiting provisioning. When creating a new Template, go to Apps and click on Advanced Settings.
Then enter the app’s name and press Add & Change state, set it to the Show state, and press Save.
Provisioned Devices on the Templates Experience
One of the more efficient ways to change a provisioned device’s settings in the Template experience is to add all affected devices to a group.
Then input the package name and set the state to Show.
Then press Apply.
The preloaded app should now be accessible.
Use Esper to control how preloaded apps are displayed on your devices.