See frequently asked questions for provisioning.
Can I use the Google Zero-touch enrollment method with any Android devices?Not in most cases. Google Zero-touch enrollment works only on the device purchased from a reseller.
Why do I get "Couldn’t find your Google account” error after entering afw#esper?A possible cause for this error message is that the pre-configured Google account was not removed from the device before the factory reset. To solve this problem, provide the previously configured Google account credentials and reset the device. Remove the Google account from the device and factory reset it again.
How do I fix a device when provisioning is stuck?Devices stuck in the provisioning state are usually caused by Wi-Fi issues.
If a device disconnects from the internet during provisioning, it may be stuck on the provisioning screen. Ensure your device has a stable connection to the network, reset the device, and then provision again. If you still experience the issue, do a hard reset and then start provisioning again.
It may also be possible that the Wi-Fi access points in the Template or Blueprint are out of range, or their details are incorrect. Check the Wi-Fi credentials in the Template or Blueprint and ensure they are correct and the device is within range of the access point.