Remote Viewer and Control lets you view a Windows device's current screen on your console and interact with the remote device using your mouse or trackpad as if you were physically touching the screen.
Use Viewer and Control to:
- Capturing a bug report for a device out in the field
- Observing unexpected behavior
- Checking on devices that send alerts
- Remote Viewer is useful when you're far away from the device but you still need to monitor its screen.
- Remote Control takes it a step further by letting you take control of the device.
- Remote Viewer and Control also allows sessions during kiosk mode, while the device is on its lock screen, and when an application is run by administrator.
Note:
- Currently, Remote Viewer and Control supports one device display at a time.
- Each session is limited to 15 minutes.
In this article:
Starting a Session
To start a session, make sure the device is on and connected to a reliable network (this is usually a device that was last seen 30 minutes ago or less). Then go to the Remote Viewer section of the device.
If you don’t see the device screen after starting the session, scroll over the viewer with your mouse or click on the viewer.
Click on Start session to begin the session.
Using your cursor and keyboard, you can navigate on the screen and click to perform actions.
Click on Full screen to enlarge the display.
Use the escape key to exit full screen mode.
Stopping a Session
To end a session, click Stop Session. Sessions can also be terminated by refreshing the page, navigating away from the page, or waiting for the session to expire.
Using Keyboard Shortcuts
Use keyboard shortcuts such as copy and paste commands during a remote viewer session. Some commands may differ by operating system. Check you operating system's Windows equivalent to perform the shortcut.
You can also access Windows keys during a session by entering full screen mode.
The following keys are available:
- Win + D
- Win + R
- Win + E
- Win + L
- TaskMgr
Windows Viewer and Control makes device management more convenient and accessible. By enabling quick, remote access, it helps users and admins save time while keeping systems running smoothly.