Move your iOS devices from one Esper tenant to another, or from one MDM to Esper. You might have to perform either of these steps if your device is on a different Esper tenant or you're moving from a previous MDM to Esper.
In this article:
Moving a Device from One Esper Tenant to Another
Search for your device in ABM.
Click on ellipsis (...) > Edit MDM Server and select Unassign this device from this MDM. Then wait a minute.
Your device is now unassigned.
Then, in your device’s previous Esper tenant, click on your profile to go to Apple MDM Management.
Click on Sync Devices. The device count should change.
Next, wait a minute and go back to ABM. Click on Edit MDM Server for that device.
Assign the device to the new Esper tenant.
The device will be assigned to the new tenant.
Wait a minute, then go to the new tenant and click on your profile to go to Apple MDM Management.
Click on Sync Devices. The device count should change.
Then, on the device, erase all content and settings. Once the device powers back on, connect it to Wi-Fi and wait for the device to enroll.
The device is now part of the tenant! To make the most of Esper, try assigning a blueprint to it.
Moving from an MDM to Esper
Search for your device in ABM.
Click on Edit MDM Server and select Unassign this device from this MDM.
Your device is now unassigned.
Go to your previous MDM and perform the necessary steps to remove the device.
Next, go back to ABM. Click on Edit MDM Server for that device.
Assign the device to the Esper tenant. Then wait a minute.
Go to the new Esper tenant and click on your profile to go to Apple MDM Management.
Click on Sync Devices. The device count should change.
Then perform a factory reset on the device.
Your device is now part of your tenant.
The device is now part of the tenant! To make the most of Esper, try assigning a blueprint to it.
Troubleshooting
The exact time it takes for devices to move between MDMs may vary. We recommend doing the following to reduce errors:
- Check the assignment history: After assigning a device to Esper, check the device's assignment history in ABM's to verify that the device move successfully.
- Restart the device: If the device's state doesn't change after moving it to a new server, try restarting the device.
- Start small: Organizations with small device counts (under 100) may see their devices move within minutes. Those with larger device counts may need to wait 30 minutes or more for the assignments to reflect properly. We recommend working in small batches to save time when doing large migrations.
- Syncing issues: If you experience sync issues, ensure you've accepted the terms and conditions in the ABM portal.