Manage your Apple® iOS devices with Esper and perform application updates for your iPad® or iPhone® fleet. You can also integrate and manage your Android fleets alongside your Apple devices. Create a consistent experience across your multi-OS fleet!
Apple Business Manager may not be available in all countries. Check the availability of Apple programs in Apple Support.
You’ll need the following to add iOS devices to Esper with ABM:
- Apple Business Manager
Device Enrollment Program (DEP) Token
- Apple Push Notification (APNS) Certificate
- Volume Purchase Program (VPP) Token
- Apple Configurator App
- A Mac® Computer
- Ensure your device is removed from its previous MDM or Esper tenant, and in an Unassigned or Released state in Apple Business Manager
In this article:
- ABM vs. Direct Profile Onboarding
- Onboarding with Apple Business Manager (ABM)
- Managing your Apple Device
ABM vs. Direct Profile Onboarding
Esper allows you to onboard iOS devices via ABM or with a QR-code (also known as Direct Profile onboarding). If you already have an ABM account, onboarding with ABM will save you time, as you can seamlessly onboard and sync any devices in your account with Esper. You can also onboard your devices with Esper by scanning a QR code available in the Esper platform. You’ll need to supervise the device first with the Apple Configurator app. Devices onboarded this way do not need to be in your ABM account. Learn more about Direct Profile onboarding.
If you have devices that you'd like to add to your ABM, see our Manual ABM Onboarding guide.
Provisioning with Esper
In the Esper console, you can register device serial numbers before onboarding devices. That way, devices will have a blueprint once they're provisioned. This step isn't required, but it could save time for large-scale deployments.
Go to Devices & Groups > Provision.
Select the following:
- Device Platform: Required. Choose iOS.
- Provisioning Method: Required. Seamless Provisioning (ABM).
- Provisioning Group: Optional. Choose a group.
- Blueprint: Required. Choose a blueprint.
Then input the device's serial number.
You can also upload a CSV file for multiple devices. Download the CSV template to get started.
Once you've added the CSV file or serial number, onboarding is your next step.
Onboarding with Apple Business Manager (ABM)
To begin onboarding, you’ll need to set up the Apple MDM Management certificates and token.
After setup, navigate to your ABM account. Go to the Devices section and search for the device.
Then click on Edit MDM Server and select Unassign from the current MDM.
Refresh the page. The device shouldn't have an MDM assigned to it any longer.
Now, click on the device, Edit MDM once more, and Assign to the following MDM.
Choose your Esper tenant from the dropdown.
If your device was previously in a different tenant or MDM, you will need to confirm the change.
Then press Confirm.
After you've added the device, go to the Esper console. Click on your profile > Apple MDM Management and press Sync.
The number of devices should change.
Managing your Apple Device
To begin managing your iOS device, you’ll need to add it to a blueprint. Both Android and iOS devices may be added to the same blueprint. Keep in mind that the Esper Console uses Android terms to describe some of the device events (such as reboot instead of restart).
You can provision (add a blueprint to) a device in the following ways: