Manage your Apple® iOS devices with Esper and perform application updates for your iPad® or iPhone® fleet. You can also integrate and manage your Android fleets alongside your Apple devices. Create a consistent experience across your multi-OS fleet!
Apple Business (formerly Apple Business Manager or ABM) may not be available in all countries. Check the availability of Apple programs in Apple Support.
Requirements:
You’ll need the following to add iOS devices to Esper with Apple Business:
- Apple Business
- Device Enrollment Program (DEP) Token
- Apple Push Notification (APNS) Certificate
- Volume Purchase Program (VPP) Token
- Apple Configurator App
- A Mac® Computer
- Ensure your device is removed from its previous MDM or Esper tenant, and in an Unassigned or Released state in Apple Business
In this article:
- Apple Business vs. Direct Profile Onboarding
- Onboarding with Apple Business (Apple Business)
- Managing your Apple Device
Apple Business vs. Direct Profile Onboarding
Esper allows you to onboard iOS devices via Apple Business or with a QR-code (also known as Direct Profile onboarding). If you already have an Apple Business account, onboarding with Apple Business will save you time, as you can seamlessly onboard and sync any devices in your account with Esper. You can also onboard your devices with Esper by scanning a QR code available in the Esper platform. You’ll need to supervise the device first with the Apple Configurator app. Devices onboarded this way do not need to be in your Apple Business account. Learn more about Direct Profile onboarding.
If you have devices that you'd like to add to your Apple Business, see our Manual Apple Business Onboarding guide.
Provisioning with Esper
In the Esper console, you can register device serial numbers before onboarding devices. That way, devices will have a blueprint once they're provisioned. This step isn't required, but it could save time for large-scale deployments.
Go to Devices & Groups > Provision.
Select the following:
- Device Platform: Required. Choose iOS.
- Provisioning Method: Required. Seamless Provisioning (Apple Business).
- Provisioning Group: Optional. Choose a group.
- Blueprint: Required. Choose a blueprint.
Then input the device's serial number or upload a CSV file to register many devices at once. Download the CSV template to get started.
| unique_id | unique_id_type | group_id | assigned_blueprint_id |
| AAAA000000 | SERIAL | 3c271471-7fee-49a6-bcd5-5c7b05178531 | d2196a2e-539c-46cf-9c17-d2c33635d6a8 |
Use the following data to create the CSV:
- unique_id: The device's serial number. This may be found on the back of the device or in its general settings.
- unique_id_type: For iOS devices, this is "SERIAL".
- group_id: The group's ID (if assigning the device to a group). Find the group ID by clicking on the group in Devices & Groups. The group ID will be in the URL. Example: 3c271471-7fee-49a6-bcd5-5c7b05178531.
- assigned_blueprint_id: The blueprint's ID. Find the blueprint ID by clicking on the blueprint. The blueprint ID will be in the URL. Example: d2196a2e-539c-46cf-9c17-d2c33635d6a8
Once you've added the CSV file or serial number, onboarding is your next step.
If your device is not yet part of Apple Business, but you would like to add it to Apple Business, use the manual Apple Business method.
Onboarding with Apple Business (ABM)
To begin onboarding, you’ll need to set up the Apple MDM Management certificates and token.
After setup, navigate to your Apple Business account. Go to the Devices section and search for the device.
Then click on the ellipsis (...) > Edit MDM Server and select Assign Device Management.
If your device was previously in a different tenant or MDM, you will need to confirm the change.
Then press Confirm.
Wait a minute, then go to the previous tenant's console. Click on your profile > Apple MDM Management and press Sync.
The number of devices should change.
Now, navigate to the tenant that the device was moved to. Perform the same sync as above for the new tenant.
In the new tenant, search for the device in Devices & Groups. If the device ID is blue and you're able to click on it, you've successfully enrolled the device.
If the device ID is black and you can't click on it, perform a factory reset on the device.
When the device sets up again, you should be able to enroll in the console after connecting to a network.
Some devices may also display a partially set-up message. If your device shows this, follow the prompts to reset the device. It should onboard onto Esper following a reset and network connection.
Troubleshooting
See Apple's documentation for troubleshooting tips.
Managing your Apple Device
To begin managing your iOS device, you’ll need to add it to a blueprint. Both Android and iOS devices may be added to the same blueprint. Keep in mind that the Esper Console uses Android terms to describe some of the device events (such as reboot instead of restart).
You can provision (add a blueprint to) a device in the following ways: