Introduction to the Plans and Billing Section

The Plans and Billing section is designed for self-service customers to make payments. This section was previously called the Billing section.

Requirements: 

• Self-service customers
• Only Enterprise Admins can make payments 
• Enterprise Admins and Enterprise viewers can view the plan 
• A payment method, such as a credit card or Cash App

In this article: 

• About the Billing Section
• Viewing Invoices
• Managing and Changing Payment Methods
• Canceling a Subscription

About the Billing Section 

In the console, click the profile icon and choose the Plans and Billing from the dropdown menu. 

The landing page displays the current plan, the number of devices onboarded, and the start date.

Plans, prices, and terms subject to change. 

Select the number of devices. You can select a minimum of 25 devices up to 10,000 devices.

Confirm your plan and click purchase after entering the payment details.

Depending on the plan or payment method, you may see additional screens meant for payment processing. 

Payments are due once a month based on the start of the first payment. If paying monthly, and you started on April 4th, your next payment would be due on May 4th. 

You can upgrade to other plans at any time. Reach out to the Esper Sales team if you have any questions.

Viewing Invoices

After making payments, you may view payment information in the invoice section. Click on View Invoices. 

Invoices can be downloaded as a PDF.

Managing and Changing Payment Methods

To manage payment details, including changing the payment method or billing information, select Manage Billing from the Manage menu. 

Then update the billing payment method and billing information. 

Canceling a Subscription 

To cancel a subscription, select Cancel Subscription from the Manage menu. 

Then, confirm the prompts. 

The Plans and Billing section will update with your plan termination date. 

Reach out to Esper Support to reactivate your subscription.