Changing your Esper subscription plan or accessing billing information

If you need to change your Esper subscription plan, upgrade, downgrade, or access billing information, you'll need to contact your Account Manager directly. Billing management is handled outside the Esper console and isn't available through the support team.

Why billing isn't in the Esper console

Your technician and admin roles in the Esper console don't have access to billing or subscription information by design. This is expected—billing management requires commercial review and coordination with your dedicated Account Manager, not through the console.

How to request a plan change or billing update

Identify your Account Manager. Your Account Manager was assigned to your account during onboarding and should be in your welcome communications or initial contract documents.
Contact your Account Manager directly with your request. Include details about what you need (plan upgrade, downgrade, billing inquiry, etc.).
Your Account Manager will review your request and work with you to process any changes needed.

If you can't find your Account Manager

If you don't know who your Account Manager is or can't reach them:

Check your onboarding emails or contract documentation for their contact information.
Reply to any previous communications from Esper's account team.
Contact Esper Support and mention that you need help identifying your Account Manager. Include your company name and account details so we can connect you with the right person.

What types of requests your Account Manager handles

Your Account Manager is responsible for:

Plan upgrades or downgrades
Subscription changes or renewals
Billing inquiries and invoice questions
Contract modifications or amendments
Volume or feature adjustments

Still need help?

If you have questions about your billing or can't reach your Account Manager, submit a support ticket and we'll help connect you with the right team member.